B2b Order Consultant

4 months ago

Maidenhead, United Kingdom Volvo Cars Full time

**Looking for more than a job?**
A job with meaning is more than a job. Creating the kind of positive change, we’re planning will need the skills of the world’s most talented people. In this role, you’ll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible. Curious? We hope so

**What’s in it for you?**
People are at the heart of our business. We want you to innovate, challenge and build a career at Volvo Cars. In return we offer hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstance.

In addition, we offer flexible working, 15 days per year to work from any location in the world, 24 weeks enhanced parental leave and 28 days annual leave plus 4 fixed and 4 flexible bank holidays which you can use to support your personal beliefs at any time of the year.

We also have a flexible benefits platform in which you can buy additional holiday and take advantage of family savings and shopping discounts. A preferential car lease scheme for employees and family members to utilise along with health & wellbeing initiatives, charitable giving days alongside personal growth and career development opportunities.

**What you’ll do**
The role of B2B Order Consultant is to provide a premium quotation and order take experience via a direct online procurement platform to the UK leasing industry. The role will support the brand objectives in placing our agreed leasing company order volume through our online procurement platform. Through sound product knowledge, and with a compliant operational procedure, the role you will move a quotation through the ordering process to allocate a vehicle and pass the order to the B2B Delivery team and our retailer network for delivery fulfilment.

You will be responsible for providing a courteous, professional, and advisory service to all leasing company order teams, ensuring Volvo Car UK maximise our opportunities for sales conversion. Reporting directly into the B2B Order Team Leader, you will act as the first point of contact for all leasing orders. By providing excellent customer service and communication based upon each customer’s unique needs, you will help inspire leasing partners to choose Volvo.

Your key deliverables will include:

- Building rapport with customers through friendly, engaging communication
- Managing the process of enquiries appropriately on the procurement platform to enable future follow-up
- Proactively contributing ideas and suggestions for improving our customer’s experience and our processes
- Managing the allocated incoming fleet sales quotations and orders, providing accurate and consistent pricing, specification, lead time and availability queries, where possible
- Working collaboratively with our retailer network to create a seamless omni-channel customer journey and ensure full support of the delivery stage
- Working in partnership with our leasing customers to offer a premium service
- Owning the relationship with your respective Leasing Companies to understand their end user accounts and create a single point of contact approach
- Developing and maintaining good relationships with leasing partners, retailer network, finance, and the B2B Operations team.

**What you’ll bring**
- An excellent communicator with the ability to engage with several different stakeholders
Proficient in the use of Microsoft Office, Excel, Word, Outlook
- Qualified in Maths and English to GCSE level or equivalent
- Calm under pressure with an organised nature and strong attention to detail
- Motivated by working in a fast-paced, dynamic team with the ability to adapt, manage and meet deadlines.
- Systematic and process-oriented in their ways of working
- Able to commute to Maidenhead

Most of all, you share our values and can see everyone's potential. Your warm personality and eagerness to collaborate will be welcomed by all of us

**Benefits & Life at Volvo Car UK**:
Competitive salary of 25,000 - 26,5000 DOE.

Salaries are reviewed and benchmarked annually

Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
Hybrid working in our agile, state of the art offices or from home when convenient for you and your family
Everyday flexible working Monday-Friday, 7am-7pm depending on business needs
28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
15 days’ work from anywhere in the world policy
24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday
Matched pension contribution up to 5%
Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
2 paid volunteering / charity days per year
Access to our preferential employee lease car scheme for you and your family
Subsidised onsite restaurant pl

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