IT Operations Specialist

2 weeks ago


Guildford, United Kingdom ClearCourse Full time

Company description:
ClearCourse

Job description:
**Are you someone with a passion for technology and an excellent problem solving mind?**

Silverbear is proud to be the leading Microsoft Partner for membership and non-profit organisations in UK and Ireland. We are currently serving 4.2 million members and managing £440 million of subscriptions, donations, and payments every year.

Silverbear is part of the vastly successful and fast scaling organisation ClearCourse. This means we can offer you benefits such as (dependant on contract type):

- Investment, with opportunities for training and promotion
- Private healthcare
- Cash plan which can be used for (dental check-ups and treatments, optical prescription, massages, physio, etc..)
- Life Assurance, Group income protection and Lifeworks 24/7 support
- Perkbox
- Bike to Work
- Additional Pension
- Hybrid working environment

**Who are we looking for?**

You will be an enthusiastic, creative and motivated team player who can demonstrate a desire to delight customers through every interaction. You must be driven to solve problems whilst also being able to spot future issues to mitigate for them early on downthe line. The roles duties will consist of but not be limited to:

- Supporting customers using Silverbear products and solutions, including Microsoft Dynamics CRM
- Managing incident ticketing across our customer base.
- Delivering a first-class customer service standard for customer satisfaction.

**What skills and experience are we looking for?**
- A good level of education with excellent ability to communicate with people through speech and writing
- 1/2 years experience in IT operations/networking/hardware/support
- Good level of critical thinking and problem solving ability
- Exposure to MS Azure and MS 365 will be essential
- Experience managing data security

**Why ClearCourse?**

We live Our **FAIR **Corporate Values

**Future-proof**: We seek out innovation and we continually strive for progress

**Approachability**: We’re approachable and we communicate with respect and empathy

**Integrity**: We will only do what we believe to be the right thing

**Responsibility**: We are accountable for ourselves, our organisation and the world around us



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