Casual - Customer Relationship Management (CRM)

2 months ago


Hatfield, United Kingdom University of Hertfordshire Full time

**Casual - Customer Relationship Management (CRM) Assistant**

**Rate of Pay**: £12.27 per hour plus 12.07% accrued holiday per total value**Working Hours**: Part Time - 18 hours per week**Duration**: Approximately 3 months, to start ASAP- The CRM Team sit within the Marketing and Communications Department and support colleagues across the University to deliver sector-leading customer experience through targeted and personalised communications.- The Team are looking for a casual CRM Assistant to support the Department in optimizing the student experience.**Main duties & responsibilities**:

- Assisting in management and maintenance of data, campaigns and business processes across our CRM systems.
- Supporting administration and testing of the new Salesforce Student CRM system.
- Updating and checking data and information on the University's CRM systems, supporting import processes and integration, and processing online registrations and form responses.
- Supporting Marketing and Communications and other University staff in effective communications with external audiences in accordance with relevant legislation, and planning and updating campaign data and projects.

**Skills/Qualifications Required**:

- Proven experience in administration and data entry, working with large datasets and experience in manipulating, transforming and linking data using various tools.
- Knowledge of GDPR and data security best practices, html and CSS and the ability to use a variety of IT equipment.
- Ability to plan ahead, prioritising work effectively and keeping to deadlines.
- Be able to demonstrate a high level of attention to detail.
- Excellent written and oral communication skills.

**Closing date**:29th June 2023-
**Reference Number**: 052255**Please note we may close this advert early should we receive sufficient response**

**We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.



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