Housing Advisor

3 weeks ago

Belfast, United Kingdom Kennedy Recruitment Full time

Do you have adept customer service skills? Are you looking to work in a public sector environment where said skills are paramount? If so, read on, as we may have just the role for you.

**Your Duties**:

- Assess a customer’s circumstances by conducting interviews in a manner suitable for each customer, undertaking visits to customers in their homes/temporary accommodation, conducting enquiries and collecting information to understand customer’s needs.
- Undertake comprehensive investigations and make robust legal decisions and fulfil duties under the Housing Order (NI) 1988 (as amended).
- Arrange emergency accommodation, ensuring that any temporary accommodation that may be required under a full homelessness duty is provided.
- Take a case management approach to customer’s need, keeping and maintaining detailed and accurate records of action taken in each case.
- Actively seek alternative accommodation in both private and public sectors as appropriate based on an understanding of the housing and support needs of the customer. This will include the day to day management, co-ordination and matching of applicants in housing need to suitable accommodation options ensuring that clients are kept appraised of the progress of their case.
- Provide comprehensive housing assistance on matters such as eligibility, homelessness, security of tenure, public and private sector tenancies, housing and welfare benefits, income maximisation, arrears, harassment, unlawful eviction, home ownership, housing support, and other necessary areas of advice with the aim of preventing homelessness and sustaining tenancies.
- When applicable, carry out a housing assessment under the Housing Selection Scheme.
- Effectively manage a caseload ensuring that cases are prioritised to reduce the necessity for temporary accommodation admissions and limit the time customers spend in temporary accommodation.
- Follow safeguarding procedures and policies to ensure vulnerable children and adults with housing difficulties receive the right services at the right time including attendance at case conferences when required.
- Drafting responses to letters and complaints on behalf of the Business Area Manager pertaining to their caseload.

**Additional Information**:

- A Basic Access NI Check is Required at a cost of £18.
- If this role isn’t for you, Kennedy Recruitment source a broad range of career opportunities to choose from. Get in touch to find out more._

**Job Types**: Full-time, Temporary contract
Contract length: 13 weeks

**Salary**: £13.91 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

Ability to Commute:

- Belfast (preferred)

Ability to Relocate:

- Belfast: Relocate before starting work (preferred)

Work Location: In person

Reference ID: 3451

  • Front of House Staff

    4 weeks ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Belfast. We are customer-centric, creative and supportive. Our work environment includes: - Modern office setting - Food provided We are hiring Front of House Staff to join us in our Belfast location! **Qualifications**: - Must be able to communicate clearly and professionally with customers and...

  • Front of House Staff

    4 weeks ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Belfast. We are customer-centric, creative and supportive. Our work environment includes: - Modern office setting - Food provided We are hiring Front of House Staff to join us in our Belfast location! **Qualifications**: - Must be able to communicate clearly and professionally with customers and...

  • Front of House Staff

    3 weeks ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Belfast. We are customer-centric, creative and supportive. Our work environment includes: - Modern office setting - Food provided We are hiring Front of House Staff to join us in our Belfast location! **Qualifications**: - Must be able to communicate clearly and professionally with customers and...

  • Front of House Staff

    1 day ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Belfast. We are customer-centric, creative and supportive. Our work environment includes: - Modern office setting - Food provided We are hiring Front of House Staff to join us in our Belfast location! **Qualifications**: - Must be able to communicate clearly and professionally with customers and...

  • Front of House Staff

    2 weeks ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    About usSwitch Advisor Ltd is a small business in Belfast. We are customer-centric, creative and supportive.Our work environment includes: Modern office setting Food providedWe are hiring Front of House Staff to join us in our Belfast locationQualifications: Must be able to communicate clearly and professionally with customers and coworkers. Must be able to...

  • Housing Advisors

    2 months ago

    Belfast, United Kingdom Riada Resourcing Full time

    **Northern Ireland Housing Executive - Housing Advisor - Belfast** Riada are recruiting for a Housing Advisor for our Public Sector client Northern Ireland Housing Executive. This role would be ideal for a recent graduate with 1 years relevant customer support experience or an experienced professional looking to begin their career within the Public...

  • Housing Advisors

    2 weeks ago

    Belfast, United Kingdom Riada Resourcing Full time

    Northern Ireland Housing Executive - Housing Advisor - Belfast Based in Belfast Immediate start Salary: £13.91 per hour Hours of Work: Full Time, 37 hours, Monday to Friday Duration of post: Temporary, ongoingYour Focus: To assess a customer's circumstances and needs, working with relevant internal departments and agencies to provide good quality housing...

  • Housing Advisor

    7 days ago

    Belfast, United Kingdom MPA Recruitment Full time

    **Job Title**: Housing Advisor - 3534 **Location**: Adelaide Street, Belfast and Antrim Street, Lisburn **Hours of work**: 37 hours per week (Monday to Friday: 09.00am to 5pm) **Salary range**: £13.91 **Your Duties**: - Assess a customer’s circumstances by conducting interviews in a manner suitable for each customer, undertaking visits to customers...

  • Housing Advisor

    3 weeks ago

    Belfast, United Kingdom Riada Resourcing Full time

    **Northern Ireland Housing Executive - Housing Advisors - Belfast** This role would be ideal for a recent graduate with 1 years relevant customer support experience or an experienced professional looking to begin their career within the Public Sector. **Employee Benefits**: - Hourly Rate: £13.91 per hour - Location: Belfast - Hours of Work: 37 hrs per...

  • Housing Advisor

    1 week ago

    Belfast, United Kingdom Riada Resourcing Full time

    **Northern Ireland Housing Executive - Housing Advisor - Belfast** This role would be ideal for a recent graduate with 1 years relevant customer support experience or an experienced professional looking to begin their career within the Public Sector. **Employee Benefits**: - Hourly Rate: £13.91 per hour - Location: Belfast - Hours of Work: 37 hrs per...

  • Customer Service Advisor- Swanston House

    4 weeks ago

    Belfast, United Kingdom Student Roost Full time

    **Customer** Service Advisor** **Location**:Swanston House - Belfast** **Hours: 37.5 Hours** **Salary**:£19,656** Come and join our team in Belfast! Our property Swanston House is a wonderful blend of modern living and Victorian architecture. The building dates back to 1890 where it began life as a linen factory before being fully renovated to modern...

  • Customer Service Advisor- Swanston House

    4 weeks ago

    Belfast, United Kingdom Student Roost Full time

    **Customer** Service Advisor** **Location**:Swanston House - Belfast** **Hours: 37.5 Hours** **Salary**:£19,656** Come and join our team in Belfast! Our property Swanston House is a wonderful blend of modern living and Victorian architecture. The building dates back to 1890 where it began life as a linen factory before being fully renovated to modern...

  • Housing Advisor

    2 weeks ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH are delighted to be assisting our client, a large and well-known Public Sector Organisation with the recruitmentof a **Housing Advisor **to join their team based in **Belfast.** This is a Full-Time Monday - Friday position. 37 hours per week. Monday - Friday 9 - 5. **Salary** £26,762 - £32,019 per year + fantastic...

  • Customer Service Unit Advisor

    2 weeks ago

    Belfast, United Kingdom Riada Resourcing Full time

    **Northern Ireland Housing Executive - Customer Service Unit Advisor - Belfast** NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential. Have you got administrative/customer service experience and looking for a...

  • Customer Service Advisor

    7 days ago

    Belfast, United Kingdom Riada Resourcing Full time

    **Northern Ireland Housing Executive - Customer Service Advisor - Belfast** **About the role**: - Hourly Rate: £10.98 per hour - Location: Belfast - Hours of Work: Monday -Friday, 9.00am - 5.00pm (1 day starting at 8.30am) - Holidays: 36 days pro rata - Duration: Temporary, ongoing **Duties include**: - Customer service queries via telephone and...

  • Housing Advisor

    2 weeks ago

    Belfast, United Kingdom Kennedy Recruitment Full time

    Do you have adept customer service skills? Are you looking to work in a public sector environment where said skills are paramount? If so, read on, as we may have just the role for you. **Your Duties**: - Assess a customer’s circumstances by conducting interviews in a manner suitable for each customer, undertaking visits to customers in their...

  • Housing Advisor

    2 weeks ago

    Belfast, United Kingdom Kennedy Recruitment Full time

    Do you have adept customer service skills? Are you looking to work in a public sector environment where said skills are paramount? If so, read on, as we may have just the role for you. **Your Duties**: - Assess a customer’s circumstances by conducting interviews in a manner suitable for each customer, undertaking visits to customers in their...

  • Customer Service Advisor- John Bell House Belfast

    4 weeks ago

    Belfast, United Kingdom Student Roost Full time

    **Customer** Service Advisor** **Location**:John Bell House - Belfast** **Hours: 37.5 Hours** **Salary**:£19,656** Come and join our team in Belfast! Our property John Bell House is Student Roost Belfasts Flagship Property. This beautiful Edwardian building was built in 1906 and was fully renovated into modern student accommodation in 2016 and was...

  • Customer Service Advisor- John Bell House Belfast

    4 weeks ago

    Belfast, United Kingdom Student Roost Full time

    **Customer** Service Advisor** **Location**:John Bell House - Belfast** **Hours: 37.5 Hours** **Salary**:£19,656** Come and join our team in Belfast! Our property John Bell House is Student Roost Belfasts Flagship Property. This beautiful Edwardian building was built in 1906 and was fully renovated into modern student accommodation in 2016 and was...

  • Housing Advisor

    3 weeks ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH are delighted to be assisting our client, a large and well-known Public Sector Organisation with the recruitmentof a **Housing Advisor **to join their team based in **Belfast.** This is a Full-Time Monday - Friday position. 37 hours per week. Monday - Friday 9 - 5. **Salary** £26,762 - £32,019 per year + fantastic benefits **Essential...