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Housing Advisor

3 months ago

Belfast, United Kingdom MPA Recruitment Full time

**Job Title**: Housing Advisor - 3534

**Location**: Adelaide Street, Belfast and Antrim Street, Lisburn

**Hours of work**: 37 hours per week (Monday to Friday: 09.00am to 5pm)

**Salary range**: £13.91

**Your Duties**:

- Assess a customer’s circumstances by conducting interviews in a manner suitable for each customer, undertaking visits to customers in their homes/temporary accommodation, conducting enquiries and collecting information to understand customer’s needs.
- Undertake comprehensive investigations and make robust legal decisions and fulfil duties under the Housing Order (NI) 1988 (as amended).
- Arrange emergency accommodation, ensuring that any temporary accommodation that may be required under a full homelessness duty is provided.
- Take a case management approach to customer’s need, keeping and maintaining detailed and accurate records of action taken in each case.
- Actively seek alternative accommodation in both private and public sectors as appropriate based on an understanding of the housing and support needs of the customer. This will include the day-to-day management, co-ordination and matching of applicants in housing need to suitable accommodation options ensuring that clients are kept appraised of the progress of their case.
- Provide comprehensive housing assistance on matters such as eligibility, homelessness, security of tenure, public and private sector tenancies, housing and welfare benefits, income maximisation, arrears, harassment, unlawful eviction, home ownership, housing support, and other necessary areas of advice with the aim of preventing homelessness and sustaining tenancies.
- When applicable, carry out a housing assessment under the Housing Selection Scheme.
- Effectively manage a caseload ensuring that cases are prioritised to reduce the necessity for temporary accommodation admissions and limit the time customers spend in temporary accommodation.
- Follow safeguarding procedures and policies to ensure vulnerable children and adults with housing difficulties receive the right services at the right time including attendance at case conferences when required.
- Drafting responses to letters and complaints on behalf of the Business Area Manager pertaining to their caseload.

**Experience and Qualifications**:

- Have a degree level qualification and have a minimum of 1 year of relevant experience.

**OR**
- BTEC Higher and have a minimum of 2 years of relevant experience.

**OR**

**Other**:

- Possess a Full and Current UK Driving Licence.
- Previous experience in a Housing role is desirable.

**Additional Information**:

- A Basic Access NI Check is Required at a cost of £18.

**Apply**

Or for further information and a confidential discussion on this post please call Chris at our Belfast office on 02895 211111

Please ensure your CV is accurate and updated with full personal contact details, education history, qualifications, and employment history.

MPA Recruitment are operating as an Employment Business in relation to this vacancy.

**Salary**: £13.91 per hour

Expected hours: 37.5 per week

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 05/04/2024
Reference ID: CON-3534