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Customer Service Advisor

1 month ago

Brechin, United Kingdom RECRUITMENTiQ Full time

RECRUITMENTiQ is working in partnership with a business founded in 1939 and is one of the world's leading manufacturers of industrial electromagnetic and hydraulic clutches and brakes. We deliver high-technology and cost-effective engineered solutions worldwidethat meet challenging specific requirements.

Among our products are electromagnetic and pressure-operated clutches and brakes, face tooth couplings and torque limiters.

A wide range of our products is used in various industries, including material handling, forklifts, off-highway, forestry, mining, and marine, including servo motors, machine tools, packaging equipment, conveyors, medical devices, dozers, cranes, mine haultrucks, aerial platforms, deck winches, and ship propulsion, among others.

We are looking for an experienced Customer Service Advisor to ensure the smooth operation of all aspects of our business, including order entry and forecasting.

**The Role**

Your role will be integral to the continuous improvement of the Customer Support team. Your goal will be to achieve the agreed KPIs with the Customer Support Team Leader.

Ensure timely order fulfilment by working closely with the Purchasing and Planning Team.

**Duties and Responsibilities**
- Be the first point of contact for all customers, liaising with any relevant internal departments asnecessary
- Ensure smooth customer service management for the company
- Provide customer satisfaction through the internal process using the correct procedures
- Assist customers with enquiries and provide updates on their order status
- Analyse and maintain customer forecasts
- Engage in the monthly forecasting review meeting
- Enter orders in the SAP system and ensure a smooth flow of the order and liaise with customers.
- Develop close working relationships with all internal teams to enable effective and timely fulfilment of customer orders
- Assist the company with standardisation of processes
- Comply with all applicable HSE legislation and local policies and procedures in order to ensure a safe working environment.
- Continually maintain and improve the company's teamwork philosophy as a Team Member

**Essential Skills and Experience**
- Working knowledge of Microsoft Office, particularly Excel
- Good levels of numeracy and literacy skills
- Possess good organisational and problem-solving skills
- Ability to communicate effectively (verbally and in writing). Proficiency in English
- Customer service experience and exceptional attention to detail
- Ability to work effectively on own initiative and effectively contribute within a team environment

**Desirable Skills and Experience**
- Experience with SAP
- Experience in international sales and freight
- Ability to analyse data and report out

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