Team Leader

6 months ago

Scunthorpe, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full time

An exciting opportunity has arisen to join our team.

The Patient Services Administration Team Leader will provide senior support and expert knowledge to the team of Medical Secretaries and other administrative staff within the specialty administration team. The team leader will oversee all administrative and clerical processes to enable a high quality, effective and patient focused service is delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The Team Leader will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Service Manager.

1. Provide support and assistance to the Service Manager, ensuring effective day to day management of the Medical Secretaries and other administrative staff within the team.
2. Ensure annual leave, flexitime and sickness is managed and recorded accurately for staff directly managed by them and that adequate cross cover arrangements are in place.
3. Implement Trust policies for managing individual performance and for resolving poor performance.
4. Be responsible for continuing personal and professional development of staff and undertake yearly appraisals.
5. Assist in the recruitment of staff with the appropriate skills to support the needs of the specialty administration team.
6. Ordering of stock and supplies as necessary and in line with Trust Scheme of Delegation.
7. Ensure training needs, including that of electronic systems, of current and new staff are met to be able to provide a patient focused service, as well as mandatory training.

We’re a large organisation with three hospitals located in Scunthorpe, Grimsby and Goole. We also provide community services in North Lincolnshire. Our 6,500 members of staff care for and support a population of more than 400,000 people.

We encourage all our staff to innovate and adopt ‘best practice’ so we can deliver excellent care to our patients. We ask staff to live our values; kindness, courage and respect.

We are committed to recruiting the best people to work with us. You could be one of them.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

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