Admin Support Worker

6 months ago

Macclesfield, United Kingdom The Christie NHS FT Full time

KEY DUTIES/RESPONSBILITIES Work as part of a rota system, focusing on different areas of administrative support, made up of the following: Undertake reception duties, including updating patients personal details and organising follow-up appointments or adding patient to waiting list following standard operational procedures. Provide support to unit by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments. Maintain patient flow by utilising Patient Flow System. Ensure telephone enquiries are dealt with in polite and courteous manner.

Liaise with Clinical teams to action DNAs following Patient Access Policy. Sort, distribute and action incoming mail. Be responsible for stock control in areas of work including ordering supplies as directed by manager. Use the Christie Web Portal to retrieve missing clinical information as required.

Maintain accurate patient details in all the patient systems, following the correct procedures to ensure information is up to date for future reference and complies with the Data Protection Act. Input departmental statistics using appropriate systems, ensuring submission within given deadlines. Ensure patient activity is monitored and recorded in efficient and effective manner. Maintain work area in clean, tidy manner at all times ensuring security requirements of office area are met.

Provide and receive information using empathy and reassurance skills. Liaise with the main Macclesfield Hospital site and between all Christie centres, host sites and community where appropriate. Knowledge, training & experience Up to date knowledge and understanding of how clinics are currently managed. Detailed knowledge of Patient Flow System.

Knowledge of integrated clinical information systems for collation of data for referrals. Data input and radiotherapy completion tasks. Where applicable, retrieval of medical documents for clinical information including those from other Trusts. Compliance with policies, procedures, rules, regulations and departmental protocols.

Knowledge of the different patient management systems used within the centre (including but not limited to PAS, Medway, Mosaiq and EMIS). Personal skills Maintain a professional and courteous manner at all times. Manage the reception service as appropriate ensuring that reception desk is covered at all times and all telephone calls are answered. Use analytical and personal skills to assess patient situations such as deciding when issues need to be escalated and support provided.

Be flexible to the needs of the service Planning & organisation Triage and manage booking forms, booking and scheduling of radiotherapy planning and treatment, chemotherapy treatment, and outpatient appointments within the centre. Book patient transport where applicable and deal with transport queries. Produce daily clinic lists and diary pages from the patient management systems to cover all clinics held in the unit. Using patient management system, ensure all appointments are recorded on the relevant patient administration system i.e.

Medway, PAS, EMIS etc. Be responsible for stock control in areas of work.

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