Head of Healthcare Relations

6 months ago

London, United Kingdom Prison Advice and Care Trust Full time

**Would you like a role where you can create systemic change in prison healthcare?**

Listen to Families is an innovative new service to improve prison healthcare by involving families and carers more proactively in the process. A pilot project - the first of its kind - has been running in London for around 18 months. It seeks to create mechanisms and opportunities for families to be heard and influence how healthcare services are delivered and developed.

The service listens to the views and experiences of families, feeds that back to the NHS and providers, makes recommendations about where improvements could be made, and works with them to co-produce solutions with people who have lived experience.

This role holder will set up a similar pilot project in four prisons in the South East - HMPs Elmley, Downview, Huntercombe and Aylesbury. This is an opportunity for someone to join and shape the delivery of the project from the day one.

**We're looking for**:

- A good understanding of service user engagement practices and methodologies.
- Understanding of the importance of professional boundaries and the complex/vulnerable nature of our service users.
- Knowledge and understanding of the diverse needs of prisoners and their families, including those from marginalised communities.
- Experience of service user involvement with diverse groups, ideally including people who have been affected by the criminal justice system.

**_

**Organisation**:
Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focusses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

**How to apply**:
**Other information**:

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