Contact Centre Agent

2 weeks ago


West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full time

We have a part time post working Monday's and Wednesday's at our Community Contact Centre at Sandwell General Hospital

To work as part of Primary Care Community and Therapies Clinical Group admin pool within the Community Contact Centre. This post is to support the Phlebotomy services, providing a comprehensive efficient and effective telephone based referral service and appointment booking service.

You will be expected to participate in the 2 shift pattern to provide administrative cover 8:00 - 17:00 on a rota basis which means 8-4 and 9-5 shift cover each week.

You will provide an administrative service for the Phlebotomy clinical service, answering a high volume of telephone calls, registering patients to the service, booking appointments and dealing with queries regarding appointments. You will also manage the service mailbox processing queries and responding accordingly.

You will be expected to take referral over the telephone and process according to the guidelines for the services.

You must be able to work under pressure as part of a team. You will require good interpersonal skills with the ability to prioritise their own workload.

There will be a requirement to learn the patient administration systems to work effectively within a paperless environment.

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

**We have three newly emerging strategic objectives**:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve live

Please see the attached Job Description and Person Specification for full details of what this role entails.



  • West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    An exciting opportunity to join our contact centre as a customer service apprentice. During the apprenticeship training programme, you will work towards achieving the requirements of the personal specification. The off the job training will be provided in house, within your contracted working hours. The apprenticeship will generally take approximately 15...

  • Contact Centre

    2 weeks ago


    Co. West Midlands, United Kingdom Halfords Group PLC Full time

    Full time Categories: Customer Support, Central Support Business Area: Halfords Support Centre We are looking for a Contact Centre Project Manager to work as part of our Transformation team. You will represent contact centre interests in business wide projects where we are a key stakeholder, and manage Contact Centre projects and change. You will be...

  • Sub Agent/agent

    7 days ago


    West Yorkshire, United Kingdom Anderselite Full time

    **Sector**: Rail, Construction, Civil Engineering - **Contact**: Jon Sheridan - **Contact Phone**: 0113 242 0303 - **Expiry Date**: 23 August 2023 - **Job Ref**: 403421JSN We are currently seeking a Sub Agent/Agent to work for our client, a leading Construction Company working on a major Rail Project in the West Yorkshire region. Our client requires a Sub...


  • Chichester, West Sussex, United Kingdom Aptia UK Ltd Full time

    Are you an experienced Contact Centre leader looking for their next challenge? We have a new opportunity for an experienced Contact Centre Operations Manager to take responsibility for the leadership, quality, and productivity of the First Contact Team’s Pension Administration contact centre operations across all contact channels, including digital,...


  • West Midlands, United Kingdom Interactive Contact and Resolution Full time

    **Field Agent / Commercial Accounts** **Walsall / West Mids** **Earnings: Basic: £20,000 (Pro rata) plus generous bonus.** **Company pension** **Hours: Between 8am and 8pm, Monday to Friday.** We are looking for a Part time Employed Field Interaction Manager to visit commercial water accounts. Whether you are an experienced Field Agent or not we want...


  • East Grinstead, West Sussex, United Kingdom Blue Octopus Recruitment Ltd Full time

    15 Month Apprenticeship We are launching a fantastic Apprenticeship scheme and are looking for six Apprentice Customer Contact Agents to join us! Whilst undertaking a Level 2 Customer Service Practitioner apprenticeship programme which will be for a minimum of 12 months (plus a 3 month end placement assessment), you will promote and sell a range of Club...

  • Medical Secretary

    1 day ago


    West Bromwich, United Kingdom Clifton Medical Centre Full time

    **Job responsibilities Job title**: Medical Secretary Location: Clifton Medical Centre Responsible to: Practice Manager / Partners Main purpose of the post: The secretarial team is responsible for dealing with all clinical correspondence and related queries. At all times total confidentiality must be maintained in that no information about patients, or the...

  • Site Agent

    7 days ago


    West Sussex, United Kingdom PSR Solutions Full time

    PSR Solutions are currently recruiting for an experienced Site Agent to work for an established business specialising in road construction. This role offers freelance work for a Site Agent for a minimum of 6 months with a start as soon as possible. This project will involved working on a signalised roundabout, constructing new roads live and offline, S278...


  • Bournemouth, South West, United Kingdom YMCA Bournemouth Full time

    Child Contact Centre Weekend SupervisorWorking at YMCA Bournemouth is an opportunity to be a part of a global organisation working at a local community level in Bournemouth, Christchurch and Poole. We are inclusive, diverse and forward-thinking. We work across areas including Housing and Support, Family and Relationships, Youth Work, Training and Education,...


  • Bournemouth, South West, United Kingdom YMCA Bournemouth Full time

    Relief Child Contact Centre PractitionerRead all the information about this opportunity carefully, then use the application button below to send your CV and application.Working at YMCA Bournemouth is an opportunity to be a part of a global organisation working at a local community level in Bournemouth, Christchurch and Poole. We are inclusive, diverse and...

  • Site Agent

    4 days ago


    West Yorkshire, United Kingdom Navartis Full time

    Are you a Site Agent looking for an exciting freelance opportunity, contracted until 2026 to work with one of the largest privately owned infrastructure companies in the UK? Are you looking for a role where you can utilise your current skills and has excellent career development opportunities? Do you want to be part of a large, exciting framework with one of...

  • Business Support

    1 day ago


    West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    This is an exciting opportunity for an experienced administrator to assist our growing Primary Care, Community & Therapies Clinical Group which provides both inpatient, outpatient and community therapies and nursing in providing an effective and efficient comprehensive administrative service including the production of clinical correspondence to referring...


  • West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    This is an exciting opportunity for an experienced administrator to join the Primary Care, Community & Therapies Clinical Group. The Group provides inpatient, outpatient, community therapies and nursing care. The role of the admin is to facilitate responsive care therefore the services require an effective, efficient and comprehensive administrative service...


  • West Berkshire, United Kingdom Downe House School Full time

    Full Time - Term Time OnlyWorking as part of a team, the Learning Centre Manager will manage the library and online learning resources and the Murray Centre facilities in order to provide an engaging educational environment for all.To be successful in the role you will need an enthusiastic and creative approach, be a strong communicator and have relevant...


  • West Sussex, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Agent job Gatwick Airport £11.93 + holiday pay ongoing shift basis **Your new company**is a large facilities management company in Gatwick that has been awarded a job to look after passengers' welfare in the air side Immigration Hall in Gatwick Airport. **Your new role**is to work as a Customer Service Agent to look after the welfare of...


  • West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    This is an exciting opportunity for an experienced administrator to join the Primary Care, Community & Therapies Clinical Group. The Group provides inpatient, outpatient, community therapies and nursing care. The role of the admin is to facilitate responsive care therefore the services require an effective, efficient and comprehensive administrative service...


  • East Grinstead, West Sussex, United Kingdom Blue Octopus Recruitment Ltd Full time

    15 Month Apprenticeship We are launching a fantastic Apprenticeship scheme and are looking for six Apprentice Customer Contact Agents to join us! Whilst undertaking a Level 2 Customer Service Practitioner apprenticeship programme which will be for a minimum of 12 months (plus a 3 month end placement assessment), you will promote and sell a range of Club...


  • East Grinstead, West Sussex, United Kingdom Blue Octopus Recruitment Ltd Full time

    15 Month Apprenticeship We are launching a fantastic Apprenticeship scheme and are looking for six Apprentice Customer Contact Agents to join us! Whilst undertaking a Level 2 Customer Service Practitioner apprenticeship programme which will be for a minimum of 12 months (plus a 3 month end placement assessment), you will promote and sell a range of Club...

  • Service Desk Agent

    4 days ago


    Wakefield, West Yorkshire, United Kingdom Project People Full time

    Service Desk Agent (SDA Wakefield - FJ) Wakefield, England Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our...

  • Service Desk Agent

    4 days ago


    Wakefield, West Yorkshire, United Kingdom Project People Full time

    Service Desk Agent (SDA Wakefield - FJ) Wakefield, England Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our...