Receptionist/administrator

1 week ago

Yeovil, United Kingdom Symphony Healthcare Services Full time

**Job summary**

Oaklands Surgery has an exciting opportunity for a highly motivated and flexible individual to join the practice as a Receptionist/Administrator on a permanent basis. The post available will be for 22 hours per week, with working hours comprising four 5.5 hour shifts over 3 days, Monday - Friday.

The rate of pay is £10.00 per hour with the benefit of a NHS or NEST pension.

**Main duties of the job**

You should have excellent communication skills and have the ability to work as part of a team. You will be IT literate and be able to work accurately and prioritise your workload under pressure. You will ideally have a knowledge of NHS/General Practice and be proactive in your role alerting management/clinical staff to issues of quality, risk and safeguarding.

**Job Summary**

To provide administration and reception duties for the practice, dealing with patients, clinical staff and colleagues in an efficient and polite manner. Receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the Practice in accordance with agreed procedures, protocols and timescales.

**About us**

Symphony Healthcare Services Ltd. is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centred care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care. If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.

**Job description**

**Job responsibilities**
- Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
- Search for, register if necessary and book onto the computer system patients as they present at the desk.
- Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
- Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone
- Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment
- Deal with requests from patients and GPs for emergency calls, following protocol and dialling 999 as required.
- Maintain an overview of the waiting areas, informing patients of any known delays and ensuring the area remains in a neat and tidy condition.
- Follow up hospital appointments, test results etc. and act upon messages on the system from the medical team
- Record visit requests and alert duty doctor according to practice policy.
- Receive urgent results as they come in from the pathology department at the hospital. Liaise with GP and contact patients with information.
- Handle specimen samples from patients appropriately.
- Open up/lock Practice premises and maintain security in accordance with Practice protocols.
- Ensure telephone system has been transferred correctly to out of hours message.
- General daily administration tasks such as scanning, filing, retrieving paperwork, photocopying and faxing
- Hand completed repeat prescriptions to patient and check name and address.
- To initially handle patient complaints by providing relevant information and by informing the Practice Manager as to the nature of any complaints, including informally made complaints.
- Carry out inputting and alterations to computer records, including but not limited to change of addresses, message books and any other admin tasks as they arrive.
- Complete new patient registration process as requested and with appropriate training
- Acting as a chaperone (once relevant training has been completed)
- Assist in contacting patients who fall in to the various Target areas as requested.
- Advise patients of relevant charges for private services and accept payments/issue receipts
- Clear and re-stock consulting rooms if required (including stationary and prescription paperwork)
- Keep all areas of the building, noticeboards and leaflet dispensers tidy
- Attend ancillary and other staff meetings and training courses as required
- Participate in an annual appraisal
- To assist with the provision of cover for colleagues absences (leave and sickness absences).
- To assist/support with the induction and training of new staff as directed by the Practice Manager or Lead
- Offer general support to the practice and project a positive and friendly image to patients and other visitors.
- To assist with any other duties that may be required to ensure the smooth running of the practice.
- Liaise with patients and pharmacies regarding prescription queries and requests as required

**Person Specification**

**Knowledge and skills**

**Essenti

  • Administrator - Receptionist

    2 months ago

    Yeovil, United Kingdom Somerset NHS Foundation Trust Full time

    We have an exciting opportunity for an Administrator/Receptionist to join our team based in Holly Court, Yeovil. You will work as part of a small reception team within South Somerset Community Mental Health services providing reception duties and administrative support.

  • Administrator - Receptionist

    5 days ago

    Yeovil, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

    We have an exciting opportunity for an Administrator/Receptionist to join our team based in Holly Court, Yeovil.You will work as part of a small reception team within South Somerset Community Mental Health services providing reception duties and administrative support.

  • Receptionist

    2 weeks ago

    Yeovil, United Kingdom Multitask Personnel Full time

    **Position - Receptionist/ Administrator** **Location - Somerset - Yeovil** **Salary - £22k - £24k DOE** We have an exciting opportunity for a Receptionist/ Front of House Coordinator/ Administrator to join a main contractor we are working with! This role is pivotal to the smooth running of the business Head Office site and is key to maintaining best in...

  • Receptionist/administrator

    7 days ago

    Yeovil, United Kingdom John Hall Financial Services Full time

    Administrator required for busy IFA office in Yeovil.. The role duties are: - Typing, scanning & photocopying - Maintain up to date client records and data using our back-office database - Obtain plan information from providers - Liaise with clients and providers - Book meetings and manage director’s diary - Prepare client valuations - Previous...

  • Receptionist/administrator

    3 weeks ago

    Yeovil, United Kingdom Somerset NHS Foundation Trust Full time

    **What better time than now to come and join our friendly community dental team based at our clinic in Yeovil, Somerset.** **We're looking for a customer focussed, **Receptionist/Administrator, **to work alongside our team of Dentists and Dental Nurses in our special care dentistry service where we strive to offer our patients the very best in...

  • Receptionist/administrator

    5 days ago

    Yeovil, Somerset, United Kingdom Somerset NHS Foundation Trust Full time

    What better time than now to come and join our friendly community dental team based at our clinic in Yeovil, Somerset.We're looking for a customer focussed, Receptionist/Administrator, to work alongside our team of Dentists and Dental Nurses in our special care dentistry service where we strive to offer our patients the very best in patient-centred...

  • Administrator - Receptionist

    2 months ago

    Yeovil, United Kingdom Somerset NHS Foundation Trust Full time

    We have an exciting opportunity for an Administrator/Receptionist to join our team based in Holly Court, Yeovil. You will work as part of a small reception team within South Somerset Community Mental Health services providing reception duties and administrative support. **You will be responible for**: - Greeting clients and visitors as they arrive at...

  • Office Administrator/receptionist

    3 weeks ago

    Yeovil, United Kingdom Marine Enterprises Ltd Full time

    We are currently seeking an office administrator / receptionist to join the team at our spare parts department. The role will involve front line response to customer enquiries, logging those enquiries, covering telephone calls and providing our workshops with assistance booking in parcel shipments. A reasonable level of IT ability is required along with...

  • Receptionist/administrator

    5 days ago

    Yeovil, Somerset, United Kingdom John Hall Financial Services Full time

    Administrator required for busy IFA office in Yeovil.The role duties are: Typing, scanning & photocopying Maintain up to date client records and data using our backoffice database Obtain plan information from providers Liaise with clients and providers Book meetings and manage director's diary Prepare client valuations Previous experience in an admin role...

  • Business Receptionist and Administrator

    2 weeks ago

    Yeovil, United Kingdom Office Angels Full time

    **JOB TITLE**:Business Receptionist and Administrator **LOCATION**:Yeovil, Somerset **SALARY**:Up to £24,000 PA **HOURS**:Permanent, Monday to Friday 9am - 5.30pm. **BENEFITS**:31 days annual leave (plus long service holiday), discretionary bonus scheme, Pension Scheme, gym on site, Income Protection, Death In Service, retail savings, excellent career...

  • Receptionist/administrator

    3 weeks ago

    Yeovil, United Kingdom Somerset NHS Foundation Trust Full time

    What better time than now to come and join our friendly community dental team based at our clinic in Yeovil, Somerset. We’re looking for a customer focussed,Receptionist/Administrator,to work alongside our team of Dentists and Dental Nurses in our special care dentistry service where we strive to offer our patients the very best in patient-centred...

  • Receptionist

    2 months ago

    Yeovil, United Kingdom Ministry of Justice Full time

    **Receptionist - Somerset - Yeovil Full Time, Part Time - 76724** **£20,126 - £23,182** **Yeovil**: **Overview of the job** This is an administrative role based within the Probation Service (PS) Directorate in HMPPS. The job holder reports to the designated Line Manager and supports the provision of business specific and transactional office-based...

  • Receptionist

    4 weeks ago

    Yeovil, United Kingdom Rodericks Dental Limited Full time

    Role Description We are looking for a Receptionist to join our Dental Practice team. This is an excellent opportunity to start a new career with Rodericks Dental Partners with opportunities to learn new skills and develop into a long and successful career with the group. **About the Company** Rodericks Dental Partners is a dental group with over 200...

  • Receptionist

    4 weeks ago

    Yeovil, United Kingdom Premier Inn Full time

    We're currently recruiting in our Yeovil Airfield Premier Inn. Working 8 hours per week, paying up to £11.02 per hour. **Receptionist - Yeovil Airfield Premier Inn -** Hotel** Come and be a Receptionist at Yeovil Airfield Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them...

  • Receptionist

    12 hours ago

    Yeovil, United Kingdom Premier Inn Full time

    We're currently recruiting in our Yeovil Airfield Premier Inn. Working 8 hours per week, paying up to £11.02 per hour. **Receptionist - Yeovil Airfield Premier Inn -** Hotel** Come and be a Receptionist at Yeovil Airfield Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them...

  • Receptionist / Patient Services

    4 weeks ago

    Yeovil, United Kingdom Webrecruit Full time

    **Receptionist - Patient Services (Part-Time)** Yeovil, Somerset **The Organisation** As a well-loved and established medical practice, our client is situated in the busy town of Yeovil on the Somerset/Dorset border. **The Benefits**: - Salary of £19,876.20 per annum - Friendly work environment - Play an important role in the smooth running of our...

  • Receptionist

    1 week ago

    Yeovil, United Kingdom CareTech Group Full time

    **Receptionist - 25 hours per week** **Cambian Lufton College** **£11.44 per hour / £14,872 per annum** **6 weeks paid annual leave** **_Do you have strong interpersonal skills along with administration experience?_** **_Want to be part of something special?_** Cambian Lufton College is looking for a Part Time Receptionist to compliment the brilliant...

  • Dental Receptionist

    2 weeks ago

    Yeovil, United Kingdom Trinity House Dental practice Full time

    An exciting opportunity has arisen for a Receptionist to join our small and friendly team in a part NHS part Private practice in the center of Yeovil. **Receptionist role and responsibilities** - Meeting and greeting patients, providing a great first impression - Booking and amending appointments, answering the phone, updating patient records - Supporting...

  • Receptionist

    2 months ago

    Yeovil, United Kingdom Westfield Academy Full time

    _**This post is 37 hours per week, term time only plus 1 week. Grade 14, £21,189 - £21,968 (pro rata) pay award pending. To start as soon as possible.**_ **Main Purpose of Job** - To provide an efficient and effective reception service and administrative support service to ensure compliance with the school requirements. - As the first point of contact at...

  • Receptionist - Patient Services

    1 month ago

    Yeovil, Somerset, United Kingdom Workingmums Full time

    Receptionist - Patient Services The Organisation Join an established medical practice, Preston Grove Medical Centre, located in the bustling town of Yeovil on the Somerset/Dorset border. We are seeking a Receptionist to join us permanently on a part-time basis, working 24.5 hours per week, Wednesday - Friday. The Benefits Competitive salary of...