Patient Services Advisor
5 months ago
To greet patients in a friendly and courteous manner at all times.
- To answer the telephone, incorporating switchboard, in a polite and courteous manner at all times.
- To make appointments, change appointments and arrive patients for all clinicians.
- To inform patients of test results in accordance with the practice protocol.
- To answer any patient’s queries that arise during the day-to-day work of the business.
- To ensure all new patient registrations are completed on receipt from the patient and entered on to the system.
- To ensure online registrations are completed in accordance with the business protocol.
- To retrieve patient medical records when requested and to re-file when necessary.
- To ensure all faxes are distributed to their destination in an efficient manner.
- To scan and code all correspondence for the practice.
- To cover duties for other staff members that may arise due to an absence, sickness, annual leave.
- To act as chaperone for the clinical team (DBS certificate required)
- To book ambulances as required.
- To take requests for home visits and provide details to the supervisor.
- To process choose and book requests as detailed by the Doctors.
- To book appointments and manage queries on the nurses desk.
- To complete the patient notes as detailed by the Doctors.
- To distribute to patients repeat prescriptions in accordance with practice protocol.
- To attend monthly staff meetings and to contribute in concise and professional manner when required.
- To ensure your working environment is kept clean and tidy in a hot desking environment.
- To ensure all patient leaflets and information is kept up to date and regularly re-stocked.
- To undertake any additional duties given by the Practice Manager from time to time or as and when the business dictates.
**Job Types**: Full-time, Part-time
Part-time hours: 37 per week
**Salary**: £10.94-£11.56 per hour
**Benefits**:
- Flexitime
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Market Harborough, LE16 9BX: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Patient Services Advisor
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