Control Room Officer

2 months ago

Manchester, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Control Room Officer
- In this role, you’ll identify and manage transactional conflicts of interest and establish and monitor the effectiveness of the bank’s information barriers
- You’ll support key service deliverables to keep our customers inside information safe, as well as advising on the appropriate policies and procedures to identify and manage conflicts
- This is an opportunity to develop effective and sustainable working relationships across the business and with peers to support the sharing of best practice and addressing of common issues

**What you'll do**:
As a Control Room Officer, you’ll manage the wall crossing process and the confidentiality registers, as well as reviewing and assessing the aligned business processes and providing conduct advice through a focus on customer outcomes.

We’ll look to you to improve business processes to encourage positive customer outcomes, higher standards and risk reduction, along with encouraging an environment of knowledge sharing, experience and support.

On top of this, you’ll be:

- Providing expert support and advice to the business on the management of risks and providing guidance on regulatory policy and conduct risk, liaising with more experienced team members when required
- Analysing the full product lifecycle from product design to post-sales review, business initiatives, bespoke projects, transactions and investigations, escalating the most complex problems to senior colleagues
- Supporting a consistent and effective approach to conduct and regulatory risk assessment with a focus on positive customer outcomes

**The skills you'll need**:
In this fast-paced environment, you’ll need the ability to demonstrate an appreciation for positive customer outcomes and to be able to clearly articulate regulatory requirements. You’ll also benefit from an analytical and enquiring mindset, with the ability to develop a range of options and present these in a compelling way at the appropriate level for stakeholders.

You’ll also bring:

- Good planning and organisational skills with the ability to prioritise effectively
- The ability to champion change and to influence the activities of peers
- Knowledge of the relevant regulations and conduct policies
- An understanding of how regulatory, political, reputational and environmental issues impact the business
- Knowledge of the regulatory environment, divisional frameworks and conduct risk management principles

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