Patient Advisor

Job summary The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements. Job responsibilities General Duties: To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming. To answer telephones promptly ensuring that all in-coming lines are covered at all times. To comply with the practice protocol for the printing of prescription requests and queries.

To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary. To comply with practice protocol for the collection of results from the hospital on a daily basis and advise patients of any action/advice requested by the GP. To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital. To comply with the protocols in place at the practice for the scanning/indexing and workflow of correspondence.

To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery. To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records. To liaise with the Office Management when required and follow instructions from them when necessary. To undertake any other duties as deemed appropriate by the Practice.

**Health & Safety**: To follow the health and safety policies and procedures of the practice and any national and local guidance and regulations. To actively identify and report any health and safety hazards to the Office Manager Equality and diversity: To act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. To respect the privacy, dignity, needs and beliefs of patients, carers and colleagues. To behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.