Peer Support Worker

6 months ago

Doncaster, United Kingdom People Focused Group Full time

The Safe Space in Doncaster is a People Focused Group service, commissioned by the NHS.

The aim of the Safe Space is to divert people who would be better supported elsewhere, away from Accident and Emergency (A&E) and other crisis services in Doncaster.

The service provides a peer support led, non-clinical alternative to A&E for adults in crisis, offering person-centred support in a non-clinical setting.

The post holder will provide Peer Support to visitors in acute distress, including telephone support, assisting in one to one support, support planning and liaising with local services.

The post holder will work on a zero hours contract and shifts agreed with the Safe Space Manager. The service runs from 2 pm to 2 am on the Doncaster Safe Space Plus which is working with people who have been seen, assessed and deemed appropriate for peers to work with at Safe Space during these hours.

The post requires evening, weekend, and bank holiday work and runs over 365 days a year.

The post holder will have personal experience of mental distress and substantial experience of supporting people in crisis, including working with people at risk of suicide and self-harm and supporting people from BME and LGBTQ communities.

**PURPOSE OF THE ROLE**

The role of Peer Support Worker will suit you if you enjoy working with a great team, have a passion to support people in times of crisis and want to learn and develop within your job role.

Peer Support Workers (PSWs) are people with previous experience of using mental health services who are employed, trained and supported to use those experiences to support others.

The PSWs within Doncaster Safe Space will work as part of a team providing the day-to-day delivery of the Doncaster Safe Space, including 1:1 support for service users via telephone and face-to-face.

You will work closely with partners in other agencies, including A&E, crisis and emergency teams and other voluntary sector organisations.

PSWs engage with service users, who may be in distress and build safe, trusting relationships based on non-judgemental listening and the sharing of lived experience, to inspire hope to move forward in their recovery. The focus of the PSW role is on providing an environment where individuals can discover and make use of their own strengths, and build and strengthen connections to their peers and wider communities.

PSWs receive training for the role, and supervision and management from PFG and this will include support from an experienced worker who also has lived experience of mental health problems.

**ONGOING DELIVERY**

1. To provide support to individuals who are experiencing crisis and acute distress, including one to one support, support planning and liaison with local services in partnership with Support Workers and Safe Space Team Leaders.

2. To support volunteers so that they can effectively contribute to service delivery.

3. To fully involve service users in service development and delivery.

4. To provide a culturally sensitive and accessible service.

5. To establish respectful, sensitive, professional relationships with service users, demonstrating awareness of the issues faced and needs of the client groups and recognizing the assets and strengths of individuals.

6. To build appropriate relationships with service users, many of whom will have labels, with complex needs. risk-taking activity, deliberate self-injury and resistance to support and intervention.

7. To work with people in acute states of distress and who may use a variety of coping mechanisms. This involves working with people who use substances and people who self-harm.

8. To effectively monitor the service, accurately recording information and data.

9. To refer service users on to other services where appropriate. This may involve other crisis and/or emergency services.

**GENERAL**

To work at all times as part of a team. This includes working with other staff, attending team and staff meetings and developing a teamwork approach to all aspects of the organisation's work.

To maintain records as required by the Safe Space Team Manager and in line with PFG policies and procedures

3. Attend a full induction program consisting of: development and well being planning, goal setting, shadowing, and an introductory peer support training course.

To be responsible for personal learning and development where appropriate and undertake training, both mandatory and optional, to increase knowledge, skills, and awareness.

To be responsible for promoting the work and services of PFG to the public, potential service users, referrers, and funders.

To implement the organisation’s policies, procedures, and practices and, to comply with the aims of PFG at all times; to be committed to and implement PFG’s Equal Opportunities Policy and to promote this with staff.

To be aware of and employ the general practices of PFG’s Safeguarding and Health and Safety policies and ensure these are adhered to at all

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