Administrator Order Entry and Claims
2 months ago
**Dispute Claims Administrator**
**Main Duties and Responsibilities**:
The Dispute / Claims Administrator has responsibility for ensuring that customer issues are resolved quickly to ensure that cash flow is not impacted. Communication will take place between Third party suppliers, sales force across the business, customer service and customers directly. Where Credit Notes are required the incumbent of this post will ensure that they are raised, and all supporting paperwork filed appropriately with appropriate approvals. All risks on accounts must be reported and monitored. A high priority is given to the creation of effective working relationships between the post holder and other contacts within the Business as appropriate.
The principal duties and responsibilities of the post holder will include the following areas:
**1. Key Activities**
- Liaise with Credit, AR, Sales and Third-party suppliers to resolve disputes and help maintain cash flow ensuring that all necessary information is available to relevant staff to enable quick decisions.
- Coordination of all information in relation to types of claims inclusive of markdown, rebates, returns and all other disputes raised.
- Accurate information must be held as, manual (where necessary) and electronic records, databases, computerised information systems and generated reports as required.
- Make informed decisions on how best to handle issues that may arise and record all information relative to an account within the SAP system.
- Create a combination of standard and more complex documents or materials for others, using computer packages/software/ equipment based on a general brief.
- Carry out routine analysis of information, data and/or calculations, identifying issues which require addressing, and presenting results accurately and appropriately.
- Contribute to short-term projects within own area/section or contribute as part of larger Service-wide project teams, to support the achievements of project objectives.
- Communicate and manage third party suppliers as required.
- Ensure that Hasbro commercial policy and procedures are followed, and that all necessary approval are obtained before Credits / debits are issued to the customer
**2. Customer Service**
- Point of contact for queries, providing information and a range of solutions to choose from, allowing for any potential implications and raising issues of concern. Referring to line manager more complex queries.
- Monitor customer feedback and make proposals for improving service through suggestions for changing current working methods, standards (e.g., quality of service, etc) and processes.
- Implement changes to service provision as requested by line management, using discretion and initiative to ensure the service can continue to meet agreed quality standards, guidelines, and procedures.
**3. Planning & Organising**
- Prioritise own work within a general plan or schedule to meet deadlines and appropriate standards and assist line management in planning for future work.
- Organise or support events, timetables, meetings, etc and co-ordinate the associated arrangements to ensure activities/events are administered efficiently.
**Internal and External Liaison**
- Liaise with key contacts in the wider Business to support work activities/specific tasks.
- Membership of working groups as appropriate.
- Act as a point of referral for others on issues related to the SSC work area.
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