Quality Assurance Manager

2 weeks ago


Bolton, United Kingdom Page Personnel Secretarial & Business Support Full time

An exciting opportunity has arisen for a Quality Assurance Manager to join a market leading business, based in Bolton. The successful Quality Assurance Manager will lead the QA Team, ensuring delivery of service and driving compliance standards.

**Client Details**

Our client, based in Bolton, is a market leading service provider. They are looking for a Quality Assurance Manager to drive standards across the business.

**Description**

Duties of the Quality Assurance Manager are:

- lead and develop the team
- Drive compliance standards, managing outstanding complaints
- Act as a point of escalation
- Set and monitor commercially focussed KPIs
- Work with suppliers to overcome compliance issues
- Take ownership of complain SLAs
- Drive complaint handling standards
- Provide regular MI to key stakeholders

**Profile**

The successful Quality Assurance Manager will be/have:

- experience managing a complaints and compliance team within a regulated industry
- Compliance checking
- Strong communication with internal and external stakeholders
- Experience leading a high performing team
- Experience using microsoft programmes to manage data

**Job Offer**

Salary on offer £32k

35 hours per week - Monday - Friday

3 days in the office



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