![Mediahuis](https://media.trabajo.org/img/noimg.jpg)
Customer Care Representative
3 weeks ago
**Location: Belfast**
**Salary: £21,000 - £24,000**
**Working hours: 8am - 4pm**
**Role Purpose**
**Please note this role will be office based full time.**
Support customer contacts before, during and after subscription by providing fast and easy support to customer enquiries. Secure satisfied customers and log relevant customer information to enable Mediahuis to improve the customer experience and the business.
- To manage contacts from our customers, with a view to assisting them with their enquiries. These enquiries may include subscription queries, account queries, customer complaints, account payments and any other general enquiries.**Role Responsibilities **(Overview)
- Ability to quickly identify the customer’s needs and provide additional accurate information as required
- Conduct all contacts in a polite, helpful, sincere and professional manner
- Make every customer interaction positive
- Provide fast and easy support by using the specific contact method
- Build trust with the customer by being empathic, helpful and providing a solution that satisfies the customer
- Keeping the customer informed of the latest products and services
- Effectively handle customers looking to cancel their subscription
- Treat all customers and potential customers’ details with the utmost confidentiality
- Be aware of the targets and always work to meet these targets
- Demonstrate an ability to listen to the customer and show a willingness to assist them with any queries they may have
- Demonstrate appropriate soft skills i.e. voice pitch, tone, pace, volume, etc.
- Accurately capture the information provided by customers
- Updating CRM and capturing relevant customer information to enable the business to provide customer insight
- Dealing with customer complaints and liaising with internal departments in resolving customer issues
- Be able to work as part of a team and be an active contributor to team meetings
- Advise management of any work practices that could improve the service to customers
- Be aware of your responsibilities under the Data Protection Act/GDPR
- Any other duties commensurate with the post as directed by management
**Experience & Qualifications** (Minimum Experience & Essential Knowledge)
**Essential**
- Previous customer care experience in a related field i.e. customer care provision; query handling; upselling and retention
- Ability to contribute as part of a successful team
- Flexible approach
- Ability to work in a fast-paced environment
- A minimum of 6 months contact centre experience in a multi-channel operational environment
**Preferred**
- Proven experience or knowledge of a digital subscription business coupled with a knowledge of online tools and resources would be beneficial but not necessary
- Any industry related qualifications
- Previous experience of working in a newly designed customer care function
**Skills **(Technical & Non-technical)
- IT literate
- Excellent communication and interpersonal skills both written and verbally
- Sound decision making skills
- Objection handling and upselling
- Adaptability and learning agility
- Ability to manage and resolve issues or complaints in an efficient, effective manner which doesn’t compromise the quality or timeliness of service
**Our Benefits**
- 25 days annual leave
- Enhanced pension contributions
- Maternity pay
- Sick pay
- Life assurance
- Income protection
- Educational assistance
- Employee Assistance Programme
-
Customer Care Representative
2 weeks ago
Belfast, United Kingdom DEILLIORXZY Full time**Job Description: Customer Care Representative** **Location**: Belfast **About DEILLIORXZY**: DEILLIORXZY is a dynamic and innovative company based in Belfast, dedicated to delivering outstanding service and solutions to our customers. We are seeking a motivated and empathetic Customer Care Representative to join our team and contribute to our commitment...
-
Customer Care Representative
2 weeks ago
Belfast, United Kingdom BUZHERIUM Full time**Job Title**: Customer Care Representative **Company**: BUZHERIUM **Location**: Belfast, United Kingdom **Job Type**: Full-Time Job Responsibilities - Provide accurate information about products, services, and company policies. - Handle and resolve customer complaints, escalating issues when necessary. - Process orders, returns, and exchanges...
-
Customer Care Representative
2 weeks ago
Belfast, United Kingdom Mediahuis Full timeJob TItle:Customer Care Representative Location: Belfast. Working hours: 8am - 4pm **Role Purpose** Support customer contacts before, during and after subscription by providing fast and easy support to customer enquiries. Secure satisfied customers and log relevant customer information to enable Mediahuis to improve the customer experience and the...
-
Customer Care Representative
2 weeks ago
Belfast, United Kingdom Mediahuis Full timeJob TItle:Customer Care RepresentativeLocation: Belfast.Working hours: 8am - 4pmRole PurposeSupport customer contacts before, during and after subscription by providing fast and easy support to customer enquiries. Secure satisfied customers and log relevant customer information to enable Mediahuis to improve the customer experience and the business.To manage...
-
Customer Care Representative
2 weeks ago
Belfast, United Kingdom Mediahuis Full timeJob Title: Customer Care RepresentativeLocation: BelfastSalary starts from £21,000 +Working at Belfast TelegraphBelfast Telegraph is one of the many brands the Mediahuis Group holds.As Irelands leading print and digital media publisher we offer a range of competitive benefits including: Annual performance related bonus; 25 days holiday plus bank holidays...
-
Customer Care Representative
4 weeks ago
Belfast, United Kingdom Mediahuis Full time**Location**:Belfast - **Salary starting at **:£21,000 - £24,000 - **Working hours**:Full Time**Role Purpose** **Please note this role will be office based full time.** Support customer contacts before, during and after subscription by providing fast and easy support to customer enquiries. Secure satisfied customers and log relevant customer information...
-
Customer Representative
4 days ago
Belfast, United Kingdom Touch Point Grp Full timeWe are seeking a Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a vital role in ensuring customer satisfaction and maintaining positive relationships with our clients. **Responsibilities**: - Provide accurate and timely...
-
Customer Representative
1 week ago
Belfast, United Kingdom CHANNEL ALT LTD Full timeWe are seeking a Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for our customers, providing excellent service and resolving inquiries. **Duties**: - Communicate with customers via various face to face channels to provide information about products or services - Assist customers with orders...
-
Customer Representative
4 weeks ago
Belfast, United Kingdom VBUSA LTD Full timeWe are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients. **Responsibilities**: - Answer incoming phone calls and respond to customer inquiries in a professional and courteous manner - Provide accurate information about products,...
-
Customer Representative
2 weeks ago
Belfast, United Kingdom Touch Point Grp Full timeWe are seeking a Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a vital role in ensuring customer satisfaction and maintaining positive relationships with our clients.Responsibilities: Provide accurate and timely information...
-
Customer Representative
4 weeks ago
Belfast, United Kingdom CPG GROUP Full timeWe are seeking a Customer Representative to join our team in . As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients. **Duties**: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Provide accurate information about products, services, and...
-
Customer Service Representative
4 weeks ago
Belfast, United Kingdom Raven Company Limited Full timeThe best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can...
-
Customer Representative
4 weeks ago
Belfast, United Kingdom Citi Sales Partners Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be the first point of contact for our customers, providing exceptional service and support **Responsibilities**: - Answer incoming customer inquiries in person - Provide accurate and timely information to...
-
Customer Representative
3 weeks ago
Belfast, United Kingdom 1st Line Limited Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services. **Responsibilities**: - Handle incoming customer inquiries via various face...
-
Customer Service Representative
4 weeks ago
Belfast, United Kingdom The Curve Group Full time**Customer Service Representative** Do you have a passion for customer service? Is putting your customers’ needs at the heart of everything that you do? Are you looking for a new and exciting role? If so, this could be a fantastic opportunity for you. **Permanent Role** **Hours**: 38.75 hours per week. You’ll need to be fully flexible between 8am...
-
Customer Service Representative
4 weeks ago
Belfast, United Kingdom The Curve Group Full time**Customer Service Representative** Do you have a passion for customer service? Is putting your customers’ needs at the heart of everything that you do? Are you looking for a new and exciting role? If so, this could be a fantastic opportunity for you. **Permanent Role** **Hours**: 38.75 hours per week. You’ll need to be fully flexible between 8am...
-
Customer Representative
2 weeks ago
Belfast, United Kingdom ENVISION AGENCY LTD Full timeWe are currently seeking passionate and motivated individuals to join our team as Customer Representatives. **Duties**: - Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns - Up sell products or services to customers when appropriate - Maintain accurate and detailed records of customer...
-
Customer Representative
3 weeks ago
Belfast, United Kingdom ALPHAATOMIC LTD Full timeAs a Customer Representative, you will be the frontline of our company, interacting with customers daily to provide assistance, answer inquiries, and resolve issues. Your primary goal will be to ensure every customer interaction is positive, efficient, and leaves a lasting impression of satisfaction with our services. **Responsibilities**: - Provide...
-
Customer Service Representative
3 weeks ago
Belfast, United Kingdom TRP Services 2 Full timeOur Client has an exciting newly created opportunity for a Telesales Team lead role to join their expanding team. SEND CV VIA INDEED OR CALL JAMIE ON 02890241743 - **PERMANENT ROLE**: - **EXCELLENT OPPORTUNITY**: - **MUST HAVE OWN CAR FOR THIS ROLE**: - **MUST BE FLEXIBLE WITH WORKING HOURS**: - **MONDAY TO FRIDAY**: - **37.50 HOURS per week**: -...
-
Customer Service Representative
4 weeks ago
Belfast, United Kingdom Communications and Solutions Partners Group Full time**Customer Service Representative** We are seeking a proactive and results-driven individual to join our team as a Customer Service Representative. As a Customer Sales Representative, you will be the primary point of contact for our customers, responsible for understanding their needs, providing product and service information, and driving sales to achieve...