Receptionist - Accident & Emergency

5 months ago

London, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

Several exciting opportunities has arisen for vacancies within the ED Department at the Homerton Healthcare. If you want to work in an environment which is fast paced, you enjoy working with members of the public and being part of a team, then working as an ED Receptionist is the job for you.

You will be the first point of contact and will need to have a strong emphasis on customer service and patient experience. Strong IT skills are essential as this is an exciting and important role within the service. You will be a team-player with excellent written and verbal communication skills.

A working knowledge and experience of using an appointment system would be an advantage. You will be required to have an excellent telephone manner with good interpersonal skills, a flexible approach to duties, friendly, helpful, able to prioritise and organise your own workload. You need to be comfortable working in an ever-changing environment and be able to retain your focus on providing an excellent service to patients, staff and external stakeholders.

Comprehension and knowledge of the data protection and equality & diversity Act are required as well as a good standard of general education as indicated in the person specification.

**The main duties of the role include**:

- General reception tasks
- Booking/cancelling appointments
- Answering the telephone
- Maintaining up-to-date records and data
- Liaising with patients and other members of staff
- Working under the team leader of A&E

**Working hours**: 37.5 per week including weekends & Bank Holidays

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page

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