A&e Receptionist

7 months ago


London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

An exciting series of positions have become available within the Accident and Emergency Department at Guy's and St Thomas' NHS Foundation Trust. We are looking to recruit 3 A&E receptionist to join our team. This role will be patient facing and will put you at the heart of one of the busiest A&E's in the country. You will work closely with a variety of clinical teams to ensure that patients are welcomed and registered in the department as quickly and as safely as possible. You will also be responsible for working as part of a large team of receptionist to respond to shifts in demand from both ambulances and attendances.

This role will involve out of hours shift patterns and night working.

This position will largely be based at St Thomas' Hospital applicants will be expected to travel to Guy's Hospital as well.

NHS experience is welcomed but not vital for this role.

If you are looking for a challenging role with room to progress within the department and ample development opportunities then this role is for you.

An exciting opportunity has arisen in the Emergency Department and we are seeking to recruit 3x Band 3 A&E Receptionists on a permanent full time basis. The post holder will be responsible for supporting the day-to-day running of our Emergency Department and have provide front of house reception for Main ED / Paediatric A&E / Urgent Care Centre (both at Guy’s & St Thomas’ Hospital sites). This is an exciting and challenging role within a busy environment, in which the post holder would have an opportunity to make a direct positive impact on patient experience.

An exciting series of positions have become available within the Accident and Emergency Department at Guy's and St Thomas' NHS Foundation Trust. We are looking to recruit 3 A&E receptionist to join our team. This role will be patient facing and will put you at the heart of one of the busiest A&E's in the country. You will work closely with a variety of clinical teams to ensure that patients are welcomed and registered in the department as quickly and as safely as possible. You will also be responsible for working as part of a large team of receptionist to respond to shifts in demand from both ambulances and attendances.

This role will involve out of hours shift patterns and night working.

This position will largely be based at St Thomas' Hospital applicants will be expected to travel to Guy's Hospital as well.

NHS experience is welcomed but not vital for this role.

If you are looking for a challenging role with room to progress within the department and ample development opportunities then this role is for you.

The Receptionist is essential to the smooth running of the department. You will be first point of contact for all patient enquires and it is essential that the patient's experience begins in a professional and polite manner. Although you will be assigned to specific departments, you will be trained in all aspects of the work and they will be expected to work flexibly to ensure all tasks are completed at all times.

The Receptionist is required to work within a team to provide a comprehensive and quality clerical service, while maintaining a high quality of support to the department and present a caring and efficient service to patients and their families, both in the clinic and during subsequent communication.

**Responsibilities**:
Reception Duties

Act as a first point of contact for patient queries

Provide a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times

Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users
Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels

Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary

keep reception and waiting area tidy and to monitor environment, reporting any concerns to the appropriate body

Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit

Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support

De-escalate stressful situations at times of verbal aggression or hostility from patients.

Patient Administration

Provide a welcoming and efficient reception service and to put patients at their ease

Ensure that patients and visitors are well informed and that messages are communicated promptly

Respond to enquiries in a courteous and efficient manner

Ensure all patients’ demographic details are captured accurately and checked with the patient and any amendments/corrections are made in an accurate and timely fashion

Ensure patient notes are prepared in a timely manner to al



  • London, United Kingdom Acuity Services Full time

    CORPORATE RECEPTIONIST **Hours: Monday to Friday - 9 hours per day** **Location: Central London (City)** **Salary: £31,000** **Ref: CS01** - We are recruiting an experienced corporate receptionist for a challenging but rewarding role at a busy and prestigious site in the City. The receptionist will be responsible for managing the building (AMP) app,...

  • Receptionist

    7 months ago


    London, United Kingdom Give A Grad A Go Full time

    A competitive basic salary of £26,000 - £32,000 (DOE) - A collaborative and friendly team - Work alongside experts in the industry **Company profile - Luxury Dental Clinic** In this Receptionist role, you will be joining a Luxury Dental Clinic in Surrey. This state-of-the-art custom build clinic provides high class Family and Specialist dental care for...

  • Receptionist

    3 days ago


    London, United Kingdom May & Stephens Full time

    RECEPTIONIST Temp to perm - City of London Our client, a global insurance firm, is seeking a Receptionist to join its lovely Front of House team. As Receptionist you will: *Meet and greet clients - offering refreshments on arrival *Maintain the reception area and meeting rooms throughout the day *Operate the switchboard to guidelines *Complete general admin...

  • Receptionist

    3 days ago


    London, United Kingdom May & Stephens Full time

    Our client, a global insurance firm based in the heart of the City, is seeking a Receptionist to join its busy Front of House team. Hours of work for this role are Monday - Friday, 10am - 6pm Providing wide-ranging, proactive support to the wider office, the duties of the Receptionist will include: Meeting and greeting all visitors Booking and setting up...

  • Salon Receptionist

    6 days ago


    London, United Kingdom A-List Lace Hair Full time

    We are looking for an enthusiastic, friendly, outgoing, professional and highly motivated receptionist with great customer service skills to join our team in our busy West Kensington salon! We are looking for those who can truly build relationships with clients and oversee front of house operations with control and confidence. About us: A-List Lace Hair is...

  • Hotel Receptionist

    2 weeks ago


    London, United Kingdom C&E Recruitment Full time

    Hotel Receptionist We are looking for an experienced Hotel Receptionist to always ensure the smooth running of the reception desk and to offer efficient and professional service to the hotel staff and guests As Hotel receptionist you will ensure that the highest standards of hospitality are always demonstrated. The Perks As Hotel receptionist you can look...


  • London, United Kingdom May & Stephens Full time

    Our clients are some of London's most highly regarded names in sectors from Banking to Insurance, Property to Legal, and assignments can be anything from a day to an ongoing requirement. Amongst your responsibilities as a Front of House Receptionist would be: - Meeting and greeting visitors to offices - Booking meeting rooms and providing refreshments -...

  • Receptionist

    1 day ago


    London, United Kingdom Burnett Hodd & Tam Optometry Full time

    This is a fantastic opportunity for a front of house receptionist to join our small team at Burnett Hodd and Tam Optometry, a private Optometrist practice based in the Harley St area. Our practice has been established for over 100 years and we are worldfamous for our eye examinations, spectacles dispensing and complex contact lens service. We are a house...

  • Receptionist

    3 days ago


    London, United Kingdom Exponential-e Full time

    **Exponential-e** Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a...

  • Receptionist

    7 months ago


    London, United Kingdom Open Door Surgery Full time

    Please note that you may need to work at two sites as needed as Open Door Surgery has a main surgery (Boundaries Road) and a branch surgery a few minutes car drive away (Tooting Bec Family Practice). Open Door Surgery provides general medical services to around 9,500 registered patients. We are looking for a Full-time/part-time Receptionist with excellent...

  • Receptionist

    4 days ago


    London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Receptionist** **London, NW10** **£23,000 + Pension** If you would like to join a dynamic organisation, then this Receptionist position with a really 'unique’ organisation could really suit you. **Some of your duties will include**: - Managing the reception area, greeting visitors and announcing their arrival - Answering incoming telephone calls...


  • London, Greater London, United Kingdom Accor Hotels Full time

    Descrizione del RuoloIbis Firenze Nord cerca un receptionist a tempo pieno che sia in grado di fornire un servizio eccellente ai nostri ospiti.Responsabilità PrincipaliPrestare assistenza ai clienti e gestire le prenotazioniAssicurarsi che i clienti siano felici e soddisfattiMantenere la piscina e il bar puliti e organizzatiFornire informazioni sulla nostra...

  • Receptionist

    3 days ago


    London, United Kingdom Depaul Full time

    **Depaul UK** is one of the UK largest youth homelessness charities and we support those who have been homeless or are at risk of homelessness.We are looking for a **Receptionist **to join our team at our specialist serviceinBrent, London, on a full-time (37.5 hours a week), permanent basis. This is an exciting time to join Depaul UK as we are rapidly...


  • London, United Kingdom IDA RECRUITMENT LTD Full time

    We are looking for a Receptionist / Administrator to provide reception cover, marketing and administrative support for an office of 26 people. Our client is a professional services firm based in Baker Street. This Reception role pays £25k. This is a permanentposition. This Receptionist / Administrator role is broad in content as it includes assisting with...

  • Night Receptionist

    3 weeks ago


    Central London, United Kingdom Ascott Hospitality Management UK Ltd. Full time

    We are seeking confident Night Receptionists to become part of our Front Office Team at Citadines Holborn-Covent Garden London. Our properties operate 24/7. Night shifts are 11pm to 7.30am. As our Night Receptionist, you will: Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to...


  • London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Receptionist/Administrator** **London, NW4** **£30,000 + Pension + Parking** If you are a people person seeking a varied role then this position for an Receptionist/Administrator could be a really excellent position for you. **Some of your duties will include**: - Meeting and greeting parents and visitors in the reception area - Managing incoming...


  • London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Receptionist/ Secretary** **London, NW4** **£19,000 + Pension** If you are a Receptionist at the start of your career then this could be the job for you, you will join a successful local Company who really take care of their staff where there will be plenty of opportunity for advancement. **Some of your duties will include**: - Meeting and greeting...


  • London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Receptionist/Secretary** **London NW2** **£22,000 + Pension** A bright and enthusiastic Receptionist is required with secretarial skills by this successful local organisation, this is a very varied role where there will be plenty of responsibility. **Some of your duties will include**: - Managing the reception area and providing secretarial support...

  • Dental Receptionist

    7 months ago


    London, United Kingdom Twoth St John's Wood Full time

    **About Twoth Dental: -** We are a family-focused clinic offering patients the full range of treatments with a world-class clinical team with over 100 years of combined experience. **About the role: -** We have a fantastic opportunity for an experienced Dental Receptionist to join our brand-new dental clinic in St John's Wood, Northwest London. You should...


  • London, Greater London, United Kingdom Accor Hotels Full time

    Descrizione del RuoloIn quanto receptionist all'Ibis Firenze Nord, ti trovi al centro dell'esperienza degli ospiti di Accor. La tua capacità di offrire un servizio impeccabile e una accoglienza calda è fondamentale per creare ricordi indimenticabili.Il tuo ruolo prevede l'accoglienza degli ospiti, la gestione delle prenotazioni, le assegnazione...