First Step Recovery Coordinator

4 months ago

Maidstone, United Kingdom Change Grow Live Full time

Overview:
**Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

We have an exciting opportunity for a **First Step** **Recovery Coordinator **who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. With this role you’ll be mainly working as part of the First Step Team providing a single point of contact for all communication into West Sussex, East Sussex and West Kent drug and alcohol services., in the most part this will involve remotely working from home, however there may be times when you are required to go into a service. The team supports people with their or their loved ones’ drug and/or alcohol issues.

No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key.

**Where**: Kent and Sussex, mostly remote

**Hours**: 37.5 per week

**Salary**:£27,449.52 - £31,529.41 pro rata (dependent on experience)

**Responsibilities**:
**About the role**:

- To provide an excellent first point of contact to all communication into West Kent, West Sussex and East Sussex drug and alcohol services
- To carry out telephone triage assessments and provide advice and brief interventions as required
- To route incoming calls to appropriate destination
- Supporting service users from point of entry into the service and through their treatment/recovery journey
- Providing screening, assessment, and recovery planning and onward referral
- Reducing drug and alcohol related harm to service users and the wider community
- Promoting carer, service user and community involvement
- Providing advocacy for access to partnership services
- Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination
- To ensure all relevant information is recorded on CRIIS where required
- Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users
- To listen and look after the needs of the service user, professionals, and partners, showing a ‘can do’ attitude at all times
- Document all call information according to standard operating procedures

**About you**:

- Have a strong understanding of substance misuse issues and experience of working within a similar field
- Extensive knowledge of statutory and non-statutory health and social care services in West Sussex, West Kent, and East Sussex
- Be an excellent communicator, both verbal and written with good IT skills
- Excellent knowledge of Harm Minimisation techniques covering a range to drug types
- Proactive and able to work on own initiative with excellent time management and prioritising skills
- Have a good working knowledge of mental health interventions, services, and good practice
- Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders
- Excellent knowledge of MI skills
- Ability to manage change successfully in a way that prioritises the needs of service users
- Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others

**What we will give to you**:

- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- Several benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities

If this sounds like you and you would like to begin your journey with **Change Grow Live,** then we would love to talk to you.

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