Service Advisor

2 weeks ago


Castleford, United Kingdom Pelican Engineering Full time

**About Us**:
Pelican Bus & Coach is the UK and Ireland importer and distributor for YUTONG Buses and Coaches. Based near Leeds, it is wholly owned by Pelican Engineering Co. Ltd which was established in 1919 and has traded continuously since that date. Pelican is a successful family business with over 170 employees across multiple sites and are committed to continuous development of our people.

Pelican Engineering Group offers a wide range of services and products such as New & Used Vehicles Sales, Servicing including MOT’s, Tacho Calibration, Parts and Body & Paint Repairs.

We are looking for an experienced **SERVICE ADVISOR** with an automotive or transport related background for our expanding DAF dealership based on Altofts Lane, Normanton, West Yorkshire.

**The Role**:
Working as part of our Service Team, you will provide great customer service to a range of customers coming to our service reception, liaising with them on all aspects of their service requirements. Ideally you will be an experienced Service Advisor with an automotive or transport related background.

The role includes:

- Giving great Customer Service and meeting customer expectations in a professional manner.
- Scanning, uploading and managing all customer and vehicle details on our systems - so you must have great attention to detail.
- Being responsible for workshop scheduling and checking for Manufacturer recalls
- Liaising with workshop controllers, parts advisors, service and warranty administrators to ensure information is gleaned and transferred including any manufacturer safety recalls
- Checking labour resources and workshop capacity and raising job cards.
- Providing customers with regular updates on vehicle progress, including re-bookings and completions.
- Requesting and taking customer guarantees of payment, gaining authorisation and start-up order numbers
- Manage a small fleet of courtesy vehicles.
- Working in a professional organised manner, demonstrating good house-keeping.

**What’s in it for You?**
- A great working environment with a friendly team in a successful family business.
- Generous salary dependent upon experience, _Overtime at time plus half_
- Generous holiday entitlement, plus UK Bank Holidays
- Free on-site car parking
- An exciting opportunity to join a family owned dealer group that
- Continuous investment in your training and development

**Hours of Work**:

- Full time and permanent Monday to Friday
- Alternating shift pattern 7am to 4pm and 9am to 6pm, with a 1 hour unpaid lunch break
- Occasional Saturdays 8am to 12pm

**Job Types**: Full-time, Permanent

**Salary**: £23,500.00-£26,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Overtime

Ability to commute/relocate:

- Castleford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor (required)

Work Location: One location

Application deadline: 03/02/2023


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