Order Management Specialist
3 months ago
**Order Management Specialist - maternity cover 10-12 months**
**_ This is a great entry role into an agile and growing global organisation with lots of opportunities for personal development._** Join us and see where it leads.**.**
Order Management are the next step in the customers journey after sales, providing the customer with all the tools they need to continue their journey with TTNM. The team have a great range of experiences and skills and are always keen to help promote continuous learning.
After the Sales team, the Order Management team gives the customer the tools to continue their journey and relationship with Teletrac Navman. Between them, the team has a range of experiences and skills and their openness creates an environment where you can learn.
This role is a crucial connection between the customer, sales, account management, field services, fulfilment, and finance, to provide a smooth order management experience and provides you with the opportunity to gain a broad knowledge in many areas of our customer journey and the varied teams.
**_ Whether you come from a customer support background, or have prior experience in administration, if you have great customer service skills, are organised and can coordinate with others and have a passion to develop your career
- we will provide the training to help you excel_**
**What you’ll be doing as Order Management Specialist**:
Working with accuracy and providing exceptional customer service you’ll be key in achieving Key Performance Indicators (KPI’s) and maintaining our great CSAT scores.
**For New Business**:
- Checking the orders received and entering them into the SAP system which can include:
- Setting up the account: customer details, agreements and contracts, vehicles lists, multiple user login details
**For Existing customers**:
- Processing add-to-fleet orders
- Processing account renewals
- Arranging hardware upgrades
**ABOUT YOU**
You’ll be living a commutable distance from the office located in Kents Hill, Milton Keynes and have full rights to work without the requirement of sponsorship now or in the future.
The hours are: Monday to Friday 9am to 5.30pm - There is potential for this position to be Hybrid working once training has been completed.
**What will help you to be successful in this role**:
- Passionate in delivering exceptional customer service and relationship building
- Excellent coordination and organisational skills in a Business-to-Business environment
- Accuracy and attention to detail
- Strong written and verbal communication skills
- Willingness to take ownership and achieve a good outcome for all stakeholders
- Motivation to learn and develop new skills and ways of working
**WHAT’S IN IT FOR YOU?**
**You will enjoy**:
- An open, fun and inclusive culture - and the opportunity to work with some awesome people, and full onboarding to be successful in your role.
- Variety of medical, dental, and vision plans and other wellness initiatives
- 23 days annual leave increasing to 25 days
- Company pension contribution at 6%, life insurance at 4 x annual salary
- Learning & Growth: Full access to LinkedIn Learning, product training, and tuition reimbursement program, with ongoing development opportunities
- Employee Assistance Program (EAP): Access to a range of support and resources such as counseling services and support for major life events, pet insurance, weight and health coaching, financial and legal concerns, and more
- Flexible work: Teletrac Navman is committed to providing a work environment that maximizes functionality, collaboration and work/life satisfaction with flexibility where available
- Community Impact: Charitable fundraising activities and a paid Day of Caring for volunteering
**Embrace Your Potential - find work that works for you**
**_If you're excited about working for us and have most of the skills or experience we're looking for, please apply. You could be just what we need_**
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. Along with career development opportunities and working with a management team that enables you to achieve your goals, you will enjoy a pivotal role in an international SaaS organisation.
LI-DL1
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