Customer Service Advisor

4 months ago


Pontefract, United Kingdom Packaging Manufacturer Full time

**Customer Service Advisor**

**£20,000 - £22,500**

**The Company**
United under one vision: The Sustainable Protection of Everyday Needs, the company are a global market leader in rigid and flexible packaging and specialty film solutions. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative films and trays that protect medication and medical devices, keep products safe, help avoid food waste and preserve the integrity of countless durable products.

The company has earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings, putting the company in the top 3% of companies rated in the manufacturing of plastics products sector. Founded in 1965, the company has 31 plants in 18 countries and employs over 5,700 people committed to serving customers worldwide in over 60 locations.

**Purpose of the job**

To guarantee a positive customer experience by ensuring quick and reliable follow up of all customer requests (orders, samples, information, claims, complaints ), by answering in a timely manner and solving pro-actively any concern that might occur.

**Key responsibilities**
- Self-check order entry and guarantee accuracy of the data first time, every time, including the latest updated price and ITC checks without exceptions. Check feasibility of the customer requests in terms of lead times, certificates and any other documents required.
- Develop a commercial attitude: generate leads for the sales force through active listening and probing for customer requirements and opportunities. Offer additional products when appropriate.
- Communicate clearly with his/her line manager(s) aiming at representing the customer fairly and accurately. Contribute to back up and organization specific for critical business processes. Replace / Assist colleagues when required to maintain the level of service

**Functional/Technical Skills and Experience**
- Experience in SAP and/or E1 + Salesforce
- International trade: Incoterms, payment terms, transport, letters of credit
- Pack office
- Excellent written and verbal communication in local language
- Problem solving
- Proficient in English
- Minimum 3 years’ experience in an industrial company preferably

**Competencies**
- Autonomy
- Attention to details, perfectionist
- Proactivity
- Ability to work under time pressure and multi-tasking
- Excellent customer Focus
- Cooperative: Willingness to interact and work with others, team player

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,500.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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