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Boots Cmc

4 weeks ago

Nottingham, United Kingdom TSS (Total Security Services) Ltd Full time

**T.S.S. have an exciting role available as a CCTV operator supporting a well known retailer in their CCTV Monitoring Centre; this centre is designed to proactively mitigate the risk of security incidents and ensure any incidents are responded to efficiently and effectively to protect customers, team members and assets. This position is full time on a variable shift pattern which includes weekend working and some night shifts. The role will be based at Nottingham Boots Head Office.**

**Job Benefits**:

- The hourly pay rate is £12.11
- Competitive Salary
- Company pension
- Full uniform provided
- Ongoing training
- Promotion path and career development
- Flexible working to include a mixture of days, nights and weekends
- Employee assistance programme available to support staff wellbeing.

**Job Role and Responsibilities**:

- To handle alarms in an efficient and effective manner, understanding the root cause of the alarm, detering incidents in the moment, and providing a concise accurate written summary after
- To contact emergency services promptly if a serious incident has been observed that requires emergency services assistance
- To escalate serious incidents to monitoring centre leadership within agreed timelines
- To log any CCTV system faults identified with the maintenance helpdesk promptly
- To provide remote guidance and training to stores on CCTV systems
- Proactively monitor high risk stores that require additional attention.
- To maintain the highest levels of system knowledge and functionality through use of SOP’s to work within agreed KPI’s
- In the absence of the CCTV Centre Manager, to deal with all complaints in a professional and timely manner and to send a written report to the CCTV Manager (or his deputy) as soon as practicable.
- To take reasonable care of yourself and others, to ensure nothing is misused in relation to Health and Safety and to report anything that is not safe
- Any other reasonable duties as required by your Line Manager

**T.S.S. (Total Security Services) Ltd is committed to equal opportunities and is proud to be a Disability Confident Committed Employer. We also offer an Employee Assistance Programme to all employees to support good mental health and wellbeing.**

**Job Type**: Permanent

**Salary**: £12.11 per hour

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Day shift
- Night shift
- Weekend availability

Licence/Certification:

- Front Line SIA CCTV Licence (required)

Work Location: In person

Reference ID: 4630

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