Rss Team Co-ordinator

3 weeks ago

York, United Kingdom Humber and North Yorkshire Integrated Care Board (857) Full time

The post holder will be required to offer support and expertise within the Referral Support Service to ensure a smooth referral process for individual patients. The post holder will be required to demonstrate excellent organisational and administrative skills and have the ability to work independently, using discretion, judgement and critical analysis where appropriate. The post holder will act as a point of contact for queries relating to patients wishing to access referral pathways, GPs/Practice staff and provider services, representing the organisation and projecting a professional and confident image at all times. They will need to work autonomously to ensure this support is delivered, using their own initiative to respond to unexpected and sometimes unusual, highly emotive and/or sensitive issues, escalating them to senior colleagues where appropriate.

This role will primarily be office based and will involve a high level of computer use. The post holder will be required to support and provide expertise to the RSS Referral Administrators within the Referral Support Service (RSS) to ensure a smooth referral process for patients accessing secondary care services. Will provide support and expertise for patients accessing primary and secondary ophthalmology appointments. Provide team leadership for Referral Administrators, handling and responding effectively to queries raised by them and issues affecting the referral process Supporting staff in day to day activities as directed, enabling them to meet KPIs.

Liaising with stakeholders and passing on relevant information to appropriate team members sensitively and autonomously. Escalating to line manager when necessary. To undertake booking of patients into clinic appointments, services such as intermediate tier 2 services and hospital outpatient clinics and ensuring that Choice and Booking outcomes are satisfactorily completed to a high standard for all patients. This includes discussing with patients by phone choice and care options available to them.

This will involve receiving and providing multithreaded and sensitive information about health issues and lifestyle changes. There could be resistance to the information or barriers to understanding. The role will also involve liaising with alternative providers to discuss waiting times, using the NHS e-RS Choose and Book software and all other appropriate IT sources To provide an administrative review of referrals received through the Integrated Care Gateway ensuring that they meet ICB pathway referral criteria. Notifying GPs of additional data required or reasons for return of referral.

Communicating return reasons effectively and able to justify reasoning if challenged, seeking advice and guidance from IFR where appropriate. To provide an administrative review of ophthalmology referrals, referring onto community optometrists for clinical triage and decision on the care pathways ie Minor Eyecare Schemes (MECS) or secondary care referral. Responsibility for ensuring clinical triage is actioned on a daily basis, outcomes recorded and patients directed to appropriate care pathways. Provide advice and guidance on relevant pathways, commissioning statements and procedures including procedures not routinely commissioned.

Ensure all communications received via the generic RSS and Choice mailboxes are actioned and distributed to relevant parties in a timely manner. Work with all team members in the collection of information for performance reporting on relevant projects particularly the Synertec mail outsourcing system. Responsible for monitoring issues/problems and resolving them where possible or escalating to line manager. Inputting, processing, monitoring and checking data using the Integrated Care Gateway (ICG), e-RS and the ophthalmology database.

Hold regular team meeting with Referral Administrators, provide minutes to line manager ensuring any concerns are escalated promptly.

  • Rss Team Coordinator

    4 days ago

    York, United Kingdom Humber and North Yorkshire Integrated Care Board Full time

    **Please note - two full time posts available** An exciting opportunity has arisen for 2 full time (37.5 hours per week), Band 4 Team Coordinator roles, based at West Offices, York. The successful applicants will be responsible for supporting the RSS Deputy Manager to provide team leadership to ensure service users are provided with an excellent patient...

  • Lifestyle Co-ordinator

    2 weeks ago

    York, United Kingdom Atrium Recruitment Ltd Full time

    **Lifestyle Co-ordinator** Atrium Recruitment are currently supporting a Residential Dementia care home seeking a Lifestyle Co-ordinator based in York. We are seeking individuals with a passion for working with people and those that have experience in the care sector. The wellbeing of the homes residents is vital. Providing a rich activity programme can...

  • Materials Co-ordinator

    3 weeks ago

    York, United Kingdom Nuffield Health Full time

    HEAD OFFICE Materials Co-ordinator **Materials Co-ordinator** **Nuffield Health York Hospital | Supplies | Permanent | Full time** **Salary £23,419.50 per annum** **37.5 hours per week** Nuffield Health is passionate about taking care of the nation’s wellbeing. As the UK’s largest Healthcare Charity, we offer our people the chance to take on a...

  • Materials Co-ordinator

    2 weeks ago

    York, United Kingdom Nuffield Health Full time

    HEAD OFFICE Materials Co-Ordinator (Bank) **Materials Co-Ordinator (Bank)** **Nuffield Health York Hospital | Procurement | Bank Contract - Ad hoc** **£12.01 per hour** Nuffield Health is passionate about taking care of the nation’s wellbeing. As the UK’s largest Healthcare Charity, we offer our people the chance to take on a role with greater...

  • Co-Ordination Manager

    4 weeks ago

    York, North Yorkshire, United Kingdom Reed Full time

    We are currently partnered with an innovative, award winning and well performing service provider based just east of York currently seeking a Co-Ordination Manager. The role is multifaceted and dynamic, offering the opportunity to make a significant impact to their marketing operations and overall business success. Less on the creative side and more on the...

  • Materials Co-Ordinator

    1 month ago

    York, United Kingdom Nuffield Health Full time

    Materials Co-Ordinator (Bank) Nuffield Health York Hospital | Procurement | Bank Contract - Ad hoc £12.01 per hour   Nuffield Health is passionate about taking care of the nation’s wellbeing. As the UK’s largest Healthcare Charity, we offer our people the chance to take on a role with greater impact. In return, we offer a fantastic range of...

  • Facilities Co-ordinator

    4 weeks ago

    York, United Kingdom National Trust Full time

    Do you enjoy being part of a team with a cause? Do you want to help care for important historic buildings and estates? We're looking for a Facilities Co-ordinator with the skills to keep Nunnington Hall in tiptop condition and running smoothly for all the people who visit and love the place. You'll be based at Nunnington but covering 1 day a month...

  • Facilities Co-ordinator

    2 days ago

    York, United Kingdom National Trust Full time

    Do you enjoy being part of a team with a cause? Do you want to help care for important historic buildings and estates? We're looking for a Facilities Co-ordinator with the skills to keep Nunnington Hall in tiptop condition and running smoothly for all the people who visit and love the place. You'll be based at Nunnington but covering 1 day a month...

  • Sales Co-Ordinator

    1 month ago

    York, United Kingdom Middletons Full time

    If you are looking for a step into a Sales Co-ordinator role within a well renowned luxury 4-star hotel this position could be for you. Reporting to the Sales Office Manager as a Sales Co-ordinator you will have opportunity to gain exposure in two of the largest revenue generating areas of the business – conference, events & bedroom sales. Your role day to...

  • Sales Co-Ordinator

    4 weeks ago

    York, United Kingdom Middletons Full time

    If you are looking for a step into a Sales Co-ordinator role within a well renowned luxury 4-star hotel this position could be for you. Reporting to the Sales Office Manager as a Sales Co-ordinator you will have opportunity to gain exposure in two of the largest revenue generating areas of the business – conference, events & bedroom sales. Your role day to...

  • Wedding & Events Co-ordinator

    4 weeks ago

    York, United Kingdom Castle Employment Agency Full time

    **Job title**: - Wedding & Events Co-Ordinator**Job type**: - Permanent**Emp type**: - Full-time**Salary type**: - Annual**Salary**: - negotiable**Location**: - York**Job published**: - 30-08-2023**Job ID**: - 70637**Job Title - Wedding & Events Co-Ordinator** **Reference No. - **ID70637** **Salary - **£11.00 - £11.50 per hour** **Location -...

  • Sales Co-Ordinator

    2 weeks ago

    York, York City, United Kingdom Middletons Full time

    If you are looking for a step into a Sales Co-ordinator role within a well renowned luxury 4-star hotel this position could be for you. Reporting to the Sales Office Manager as a Sales Co-ordinator you will have opportunity to gain exposure in two of the largest revenue generating areas of the business – conference, events & bedroom sales. Your role day to...

  • Sales Co-Ordinator

    4 weeks ago

    York, York City, United Kingdom Middletons Full time

    If you are looking for a step into a Sales Co-ordinator role within a well renowned luxury 4-star hotel this position could be for you. Reporting to the Sales Office Manager as a Sales Co-ordinator you will have opportunity to gain exposure in two of the largest revenue generating areas of the business – conference, events & bedroom sales. Your role day to...

  • Sales Co-ordinator

    2 weeks ago

    York, United Kingdom Middletons Hotel Full time

    **Job Ref**:THW6969 **Branch**:Middletons Hotel **Location**:Middletons, York, York **Salary/Benefits**:Competitive salary with great benefits and gratuity **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:20/05/2024 **Closing date**:03/07/2024 If you are looking for a step into a Sales Co-ordinator role within a...

  • Sales Co-Ordinator

    2 weeks ago

    York, United Kingdom Daniel Thwaites Full time

    If you are looking for a step into a Sales Co-ordinator role within a well renowned luxury 4-star hotel this position could be for you. Reporting to the Sales Office Manager as a Sales Co-ordinator you will have opportunity to gain exposure in two of the largest revenue generating areas of the business – conference, events & bedroom sales. Your role day...

  • Sales Co-Ordinator

    4 weeks ago

    York, United Kingdom Middletons Full time

    If you are looking for a step into a Sales Co-ordinator role within a well renowned luxury 4-star hotel this position could be for you. Reporting to the Sales Office Manager as a Sales Co-ordinator you will have opportunity to gain exposure in two of the largest revenue generating areas of the business – conference, events & bedroom sales. Your role day to...

  • Sales Co-Ordinator

    3 weeks ago

    York, United Kingdom Middletons Full time

    If you are looking for a step into a Sales Co-ordinator role within a well renowned luxury 4-star hotel this position could be for you. Reporting to the Sales Office Manager as a Sales Co-ordinator you will have opportunity to gain exposure in two of the largest revenue generating areas of the business – conference, events & bedroom sales. Your role day to...

  • Chemotherapy Co-ordinator

    4 weeks ago

    York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    Be part of the co-ordinating team for patients undergoing anticancer treatment across the busy units at York and Scarborough Hospitals and the mobile chemotherapy unit. To work with the minimum of supervision in an organised, efficient manner in order to maximise the effective use of both their own time and that of unit staff. It is essential that the post...

  • Member Pioneer Co-ordinator

    3 weeks ago

    York, United Kingdom Coop Full time

    **Member Pioneer Co-ordinator** £13.71 per hour + great benefits Home based in the York, Harrogate and Hambleton area 18 hours per week We’re looking for member pioneer co-ordinators who can inspire teams of member pioneers to bring people together and make great things happen. We want to get local people talking about what matters most in their...

  • Chemotherapy Co-ordinator

    2 weeks ago

    York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    Be part of the co-ordinating team for patients undergoing anticancer treatment across the busy units at York and Scarborough hospitals and the mobile chemotherapy unit. To work with the minimum of supervision in an organised, efficient manner in order to maximise the effective use of both their own time and that of unit staff.It is essential that the post...