Employee Customer Service Advisor

2 days ago


Headington, United Kingdom Reed NHS Full time

**Reed Talent Solutions** are currently working with an Oxford based NHS Organisation to recruit an Employee Advisor (Flexible Worker Advisor) on a permanent basis. This critical role for the local NHS Trust provides on-site customer supportfor NHS bank workers (flexible workers) ensuring all contact with their bank employer is quick, simple and helpful.

**Role Information**
- Location - Oxford (100% site-based)
- Salary: circa £20,300
- Permanent

**Key Responsibilities**
- Develop and maintain strong organisational knowledge of the local NHS Trust
- Identify, establish and build relationships with key colleagues that are responsible for the remote delivery of service to your customers
- Deliver and promote the high standards to existing and potential flexible workers, acting as an ambassador at all times
- Validate, sign off and record flexible worker documentation associated with "right to work" and DBS checks, adhering to current legislation and best practice whilst also working in collaboration with the central compliance team
- Connect, foster trust and establish ongoing relationships with the flexible worker community
- Escalate any service issues to the Senior Trust Services Partner, Area Manager and/or Client Account Manager accordingly
- Support the workers (and when required the hiring manager) through the booking process to ensure it is seamless and a great experience
- For hiring managers new to the process, provide support with adding, modifying or removing shifts
- Provide pro-active flexible worker engagement such as new starter calls, first shift reviews, first pay day checks
- Attend worker clinics to deal with issues and maintain a sense of worker community support
- Support the audit process in the collation of DBS and Right to Work paperwork in collaboration with the Trust Recruitment Partner and central compliance team
- Maintain accurate records of meetings, consultations and incidents
- Work collaboratively with central services to ensure the flexible worker’s individual needs are met
- Support with general administrative support such as running reports and collating flexible worker data
- Ensure adequate stocks of promotional material and office supplies
- Contribute to a positive working environment, ensuring it is safe, clean and tidy and appropriate for colleagues and all customer contact
- Adhere to GDPR legislation and know when to ask for support for any breaches

**Essential Criteria**
- Customer service/retail in an environment where delighting the customer is the core focus
- Administration experience
- Ability to deal with high volume internal and external customer enquiries and conflicting priorities



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