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Operations Maintenance

4 months ago

Doncaster, United Kingdom Major Recruitment Full time

Major Recruitment are currently recruiting for a **permanent Operations Maintenance & Damage Supervisor in Doncaster** for their client who is a well established group of companies specialising in the supply of commercial assets.

**Hours of work** - 8.30-5.30pm M-F

**Location - Doncaster**

**Benefits of working for the company include**:

- 24 days holiday + 8 BH
- Accrual of service entitlement
- Long Service awards
- Free parking at every depot
- Allocation of a turkey at Christmas
- In house well-being service
- Employer supported volunteering days
- Optional purchase schemes (Annual leave, dental, Medical & Life assurance
- Annual flu vaccinations/vouchers
- Eye test contribution
- Life Assurance x2 Annual salary
- Cycle to work scheme
- Contractual discretionary sick pay
- Family-friendly & work-life balance policies
- Real living wage employer
- Company pension scheme
- Internal promotion pathways
- Dress down Fridays
- Birthday holiday
- BI-Annual group sales person awards
- Refer a friend scheme
- Annual recognition incentive bonus payments

**Purpose of Job**:
To contribute with providing a high quality DGV rental service to businesses in a designated area by effective management of fleet operations and administration at the branch

**Duties**:
The Operations Maintenance & Damage Supervisor, reporting directly to the Branch Manager is responsible for ensuring the condition of the hire fleet is maintained to required quality standards. This will include, but is not limited to:

- Regularly reviewing the physical appearance of the hire fleet and identifying cleaning, repair and maintenance requirements to ensure that the fleet remains fit for hire at all times and in all respects i.e., roadworthy, taxed and tested, compliant withall applicable legislation, clean and damage free
- Ensuring that accurate and detailed 'check out' and 'check in' inspections are conducted on all vehicles leaving for, or returning from, hire or another branch to ensure responsibility for damage can be finitely determined
- Notifying customers immediately that damage ahs been identified and obtaining recharge authorisation from the customer in the form of a customer purchase order or other appropriate written authority
- Ensuring that a timely response is given to customers and internal queries and effectively communicating customer correspondence and queries to other departments as appropriate
- Informing the hirer in a timely manner of maintenance requirements, recall notices and MOT test dates etc. for the vehicles on hire
- Prioritising the preparation of pre-booked vans to meet specific customer requirements and ensuring that such vehicles are clean, road legal and free from damage so that vehicles are accepted without delay or complaint from the customer
- Ensuring that rental agreements are completed correctly and assisting with invoicing customers for all vehicles contained on the site

**Person Specification**:

- Results orientation - proven experience of delivering on agreed targets
- Customer service ethos - several years of experience succeeding in improving and delivering to the highest standard
- Good financial business understanding
- Strong administrative abilities
- Proven track record in a customer facing role
- Good communication skills
- Capable of building trust and solid working relationships at all levels
- Ability to work under pressure and time restraints

Ref: INDPS