Customer Assistant

3 weeks ago


Belfast, United Kingdom Global Partners Ltd. Full time

We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will be responsible for providing exceptional customer service and support to our clients. This is a vital role in ensuring customer satisfaction and maintaining positive relationships with our clients.

**Responsibilities**:

- Assist customers with inquiries, concerns, and requests via various face to face channels
- Provide product information and recommendations to customers
- Upsell additional products or services to customers
- Process customer orders and payments accurately and efficiently
- Handle customer complaints or issues with professionalism and empathy
- Collaborate with team members to ensure excellent customer service at all times
- Perform other duties as assigned

**Experience**:

- Previous experience in a customer service role is preferred but not required
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent verbal and written communication skills in English
- Basic math skills for processing payments and handling cash transactions
- Knowledge of phone etiquette and the ability to communicate effectively over the phone
- Ability to work well in a team environment and provide support to colleagues

**Job Types**: Full-time, Permanent

**Salary**: From £23,333.19 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 19/04/2024


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