Accommodation and Welfare Assistant

3 weeks ago

Edinburgh, United Kingdom Kaplan International Full time

**Accommodation Welfare Assistant**

**About Kaplan International Languages**

Every year, Kaplan International Languages (KIL) helps over 50,000 students from more than 150 countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs. Our recommendation rate currently stands at 96%.

Kaplan helps individuals achieve their educational and career goals. We build futures one success story at a time. Our core values of Integrity, Knowledge, Results, Support and Opportunity define our company culture and provide the framework for what we deliver to our customers and employees each day. We succeed when our students succeed. All Kaplan divisions, including Kaplan International Languages, share the same Mission and Values as our parent company, Kaplan, Inc.

**Location**:The post is based in one location (as specified by advert or per your contract) but may require occasional attendance at other sites within the UK or Ireland.

**Reports**:This position reports to the Accommodation Welfare Manager.

The Accommodation and Welfare Assistant works alongside the Accommodation and Welfare Manager to ensure the best option is available for students staying in our accommodation alongside monitoring the wellbeing of all our students. They ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.

**Duties
Accommodation
- To assist the Accommodation and Welfare Manager with seeking out new accommodation and to plan ahead for anticipated numbers and requirements
- To investigate and explore accommodation alternatives and to work closely with the Accommodation and Welfare Manager in the development of the accommodation service
- To assist the Accommodation and Welfare Manager and/or Homestay Visitor with regular accommodation inspections
- To have a good working knowledge of the Accommodation and Welfare department’s weekly task list

Welfare
- To assist the Accommodation and Welfare Manager in their responsibilities regarding welfare, including the safeguarding of under 18s and the Prevent duty (UK)
- To take part in the 24-hour emergency phone rota
- All members of the school team are responsible for all aspects of our students safeguarding and welfare in conjunction with the wider school and company management teams

Administrative
- To assist the Accommodation and Welfare Manager with placing students into suitable accommodation and confirming such placements to students, agents and homestay/residence providers
- To assist the Accommodation and Welfare Manager with the weekly homestay provider payment run
- To ensure students arrival into the UK/IRE runs smoothly - to assist in organising the taxi transfers services and all other services provided by the school e.g. coach transfers, etc.; to meet regularly with suppliers and ensure quality levels are being met
- To keep records of students’ private accommodation addresses and ensure this information is kept up to date and in line with GDPR

Customer Service
- To provide exceptional customer service to both internal and external customers at all times
- To assist students and others with enquiries and requests efficiently and effectively, and to know where to direct those in need of assistance if unable to provide it
- To take part in the induction of new students, ensuring the induction is delivered with the customer journey in mind
- To be helpful and courteous to students and their representatives

Compliance
- To be familiar with all British Council/Education Scotland/ACELS inspection criteria relevant to the department
- To have a good working knowledge and understanding of procedural documents and KI Languages policies relevant to the role
- All employees of Kaplan International Languages have a responsibility for data protection. They are obliged to undertake training and have a duty to adhere to our Data Protection policies

General
- To deputise for the Accommodation and Welfare Manager in their absence if required
- To deputise for the Local Safeguarding Officer and Prevent Lead (UK)/ Locally Designated Liaison Person (Ire)
- To answer the telephone in a prompt, polite manner and field calls appropriately
- To attend quarterly regional meetings
- To be proactive about both your personal and professional development including attendance/completion of all compulsory training sessions and to actively participate in any training offered
- To undertake other duties as deemed necessary by line manager

**Qualifications (Desirable)**
- Bachelor’s degree

**Experience (Esse

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