We have other current jobs related to this field that you can find below
-
Customer Services Advisor
2 months ago
Brighton, United Kingdom RX Plus Facilities Full time**Join Our Team as a Customer Services Advisor (Temporary Position)**: Are you a talented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping others with their inquiries and concerns? If so, we have the perfect opportunity for you! Mitie Group Ltd is seeking a Customer Services...
-
Customer Services Advisor
2 months ago
Brighton, United Kingdom Nuffield Health Full timeHEAD OFFICE Customer Services Advisor **Customer Services Advisor** Brighton Hospital | Sales and Business Development | Permanent Contract | Full Time Up to £26,000.00 per annum depending on experience 37.5 hours per week Our Sales and Services department currently have an opportunity for a Customer Services Advisor. Continue your journey with us...
-
Customer Service Advisor
2 months ago
Brighton, United Kingdom Barclays Full time**Customer Service Advisor** **Brighton** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...
-
Inbound Customer Service Advisor
3 months ago
Brighton, United Kingdom The Recruitment Lab Full time**Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £10.90 per hour **Benefits**: - Company pension Schedule: - Day shift Work Location: In person
-
Customer Services Advisor
2 months ago
Brighton, United Kingdom Kaplan International Full time**Customer Services Advisor** **Reference number**: JR237926 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time, 5 days per week (Wednesday - Sunday, 9am - 5pm) **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service...
-
Customer Services Advisor
3 months ago
Brighton, United Kingdom Kaplan International Full time**Customer Services Advisor** **Reference number**: JR237926 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time, 5 days per week (Wednesday - Sunday, 9am - 5pm) **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service...
-
Customer Service Advisor
3 months ago
Brighton, United Kingdom Kaplan International Full time**Customer Service Advisor** **Reference number**: JR236499, JR236549 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time **Contract Type**:Permanent **Number of roles**:2 **Salary**: £23,400 Per annum We are looking for a **Customer Service Advisor** to join our team. As a Customer Service Advisor, you will be primarily responsible...
-
Customer Service Advisor
3 months ago
Brighton, United Kingdom Hendy Group Full timeWe have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealership in Brighton. You do not need automotive experience to be successful in this role - we will train that, but...
-
Customer Service Advisor
3 months ago
Brighton, United Kingdom Hendy Group Full timeWe have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealership in Brighton. You do not need automotive experience to be successful in this role - we will train that,...
-
Inbound Customer Service Advisor
2 months ago
Brighton, United Kingdom The Recruitment Lab Full time**Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Job Types**: Full-time, Permanent **Salary**: From £10.90 per hour Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to relocate before starting work...
-
Inbound Customer Service Advisor
3 months ago
Brighton, United Kingdom The Recruitment Lab Full time**Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £10.90 per hour **Benefits**: - Company events - Company pension - Gym membership Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to...
-
Inbound Customer Service Advisor
2 months ago
Brighton, United Kingdom The Recruitment Lab Full time**Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Job Types**: Full-time, Permanent **Salary**: From £10.90 per hour **Benefits**: - Work from home Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to...
-
Inbound Customer Service Advisor
3 months ago
Brighton, United Kingdom The Recruitment Lab Full time**Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £10.90 per hour Expected hours: 35 per week **Benefits**: - Company pension - Free parking - On-site parking Flexible Language Requirement: - English not required Ability to...
-
Inbound Customer Service Advisor
3 months ago
Brighton, United Kingdom The Recruitment Lab Full time**Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Job Types**: Full-time, Permanent Pay: From £12.00 per hour Expected hours: 35 per week **Benefits**: - Work from home Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably...
-
Customer Service Advisor
3 months ago
Brighton, United Kingdom Hendy Group Full timeWe have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our **Renault** Dealership in **Brighton**. You do not need automotive experience to be successful in this role - we will train...
-
Customer Service Advisor
3 months ago
Brighton, United Kingdom Hendy Group Full timeWe have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealership in Brighton. You do not need automotive experience to be successful in this role - we will train that, but...
-
Customer Service Advisor
3 months ago
Brighton, United Kingdom Hendy Group Full timeWe have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our **Renault** Dealership in **Brighton**. You do not need automotive experience to be successful in this role - we will train...
-
Customer Service Advisor
3 months ago
Brighton, United Kingdom Hendy Group Full timeWe have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealership in Brighton. You do not need automotive experience to be successful in this role - we will train that,...
-
Customer Service Advisor
3 months ago
Brighton, United Kingdom Student Roost Full time...........................................................................................................................................................................................................................................................................................................................................................................
-
Customer Service Advisor
3 months ago
Brighton, United Kingdom Student Roost Full time...........................................................................................................................................................................................................................................................................................................................................................................
Customer Service Advisor
2 months ago
**(PLEASE NOTE - THIS IS A FULL-TIME (9-5) OFFICE BASED POSITION MONDAY - FRIDAY)**
Is providing outstanding customer service important to you?
Do you get that special, warm fuzzy feeling when you provide an outstanding customer experience?
Do you have experience working as a Customer Service Advisor, Account Manager or as a Call Centre Agent?
If so, then read on, as we have the job for you
**BENEFITS PACKAGE**
- Competitive Basic Salary, plus un-capped commission
- Annual leave of 20 days per annum, increasing with length of service up to 25 days per annum.
- Birthday leave, celebrate on us (after 1 - year service).
- Attendance Booster - earn extra leave through exceptional attendance.
- Comprehensive Employee Assistance Program.
- Life assurance and single person health cover (after qualifying period).
- Various social events throughout the year.
- A selection of food and hot and cold drinks provided free of charge.
- Regular incentives and prizes.
You’ll flourish in this role if you genuinely care about the customers you are speaking with and are enthusiastic in your desire to help them. We’ll train you on our bespoke database, as well as all the ways we like to connect with our customers, to deliver an outstanding experience every time.
Previous Customer Service experience is essential for this role and although industry knowledge would be advantageous, it is not essential.
**KEY SKILLS & ATTRIBUTES**
- Excellent verbal and written communication skills, with a professional telephone manner.
- Exceptional interpersonal skills, with the ability to build effective relationships with a wide range of people.
- Excellent spelling and grammar.
- Quality/Compliance: Meticulous with attention to detail, quick to learn new things and able to multitask.
- Evaluating contracts and billing
- Customer Focused: demonstrates a customer focused mentality, resilience and driven by a high customer satisfaction.
- Initiative: Excellent time management skills by prioritising own work loads, taking ownership of tasks, and following through.
- Target Driven: Works well under pressure. Understands the concept of goal compliance and KPI targets.
- Must demonstrate a positive and adaptable attitude.
- Enjoy problem solving and able to see through complicated situations with a result that balances both customer and business needs.
- Computer ‘savvy’ with a working knowledge of Microsoft Word, Excel, and Outlook.
**MAIN DUTIES AND RESPONSIBILITES**
- Inbound and outbound calls with customers to discuss queries and complaints with utility contracts, supply, and billing issues.
- Using the details from the record and gaining new relevant information to take ownership and follow both internal and external processes to promptly resolve queries.
- Liaising with various suppliers to resolve queries.
- Ensuring customer records are detailed and up to date.
- Welcome calls to new and renewed clients to ensure they have received all relevant information taking the opportunity to upsell and identify other potential business. _(For this part, you can earn un-capped commission)_
- Proactively book in additional meters.
- Pre-book renewal calls.
- Collating data files for requests and complaints.
- General administration and ad hoc duties as and when required.
- To uphold the Black Sheep Utilities values in all aspects of your work and day to day interactions.
**ABOUT THE FLOCK**
Black Sheep Utilities are a business to business ‘B2B’ energy procurement service. Every one of our customers receives support from our outstanding Customer Service Advisors who will handle any queries regarding their portfolio of products through the customer lifecycle right up until their renewal.
We are expanding and are looking for another member of the flock to support this important part of the customer journey.
You must also be able to commit to the flock family... we are pretty full on We like to be social, participate in games, incentives, and other events.
With healthy growth ambitions for the future, it really is a great time to join us on our journey. In return you will receive generous basic pay, opportunities to earn commission and career progression opportunities.
**Job Types**: Full-time, Permanent
Pay: £23,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Application question(s):
- What is your soonest available start date?
**Experience**:
- Office Based Customer Service: 2 years (required)
Work Location: In person
Reference ID: CUS SER MAY 2024
