Allergy Service Patient Pathway Coordinator

2 weeks ago

Bristol, United Kingdom North Bristol NHS Trust Full time

To work as part of a clinical team ensuring that patients are Booked for appointments efficiently for treatments, diagnostic procedures within national guidelines and in accordance with the trusts Patients Access Policy. This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules. To work as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient admissions. This includes maintaining accurate computerised and manual records, inputting registration and waiting list data onto the trusts computer systems and ensuring that all patient records are kept up to date with any details relevant to the patients attendance and/or admission.

As appropriate, schedule new or follow-up outpatient appointments, ensuring that patients are informed, with reasonable notice, and that all relevant paper work is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s) Provide administrative support to consultant/clinical teams including the management of clinicians diaries/timetables. Confirmation of consultants timetables to ensure that appropriate cover is available for all clinical sessions. To liaise with partner organisations to assist facilitate the treatment of patients.

This includes liaison with primary, secondary and tertiary care providers. Ensure that comprehensive demographic and waiting list information is recorded &/or provided at the point of receipt of referral or transfer to the partner organisation to warrant that patients are treated in accordance with elective waiting time standards. To ensure that funding has been authorised for identified procedures prior to booking a patient for appointments. To ensure that kit necessary for procedures has been identified.

To cancel patient appointments &/action DNA's as requested and ensure that they are rescheduled in accordance with Trust policy. Accurately record all cancellations and cancellation reasons Regular communication with consultant teams, clinical staff and directorate management to enable efficient processes. Be aware of correct booking processes which are being followed Be aware of the needs and concerns of patients and to provide a friendly, efficient service to the patients. Use effective listing/communication skills when dealing with potentially distressed or bereaved patients and/or relatives.

Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate. Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals. Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness.

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