Allergy Service Patient Pathway Coordinator

2 weeks ago

Bristol, United Kingdom North Bristol NHS Trust Full time

An exciting opportunity has arisen for a band 4 within the Immunology and Allergy Department for a fixed term band 4 pathway coordinator

The Patient Pathway Coordinator is responsible for overseeing all aspects of the patient pathway, from referral to treatment and follow up care.

The key tasks respectively involve managing the outpatient waiting list for the Allergy Department operating at Southmead Hospital, in accordance with Government Access Targets and Trust’s Patient Access Policy. To ensure efficient and effective use of available resources.

To manage the waiting list and co-ordinate appointments with the outpatient department and in house.

To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the general public.

To exercise initiative, independent judgment and decision making with situations arising from the duties described below to ensure an effective, high quality service.

Logging patient calls, recording referrals, supporting the booking outpatient appointments, and checking patients out on the Lorenzo PAS (Patient Administration System) to ensure appropriate income generation; to ensure accurate RTT and income data.

The role requires good problem solving skills and the ability to prioritise work load.

**Physical Effort**:
Will be required to use PC frequently throughout working day.

**Mental Effort**:
Working in a busy and frequently interrupted environment, whilst also maintaining a high level of accuracy and attention to detail.

Will be required to work with Performance & Ops Manager & AGM to design and implement larger scale projects.

Unpredictable and frequent interruptions

**Emotional Effort**:
Will be involved in face to face and telephone contact with patients.

This requires empathy and understanding of the distress patients may experience living with long term chronic illness and the need for hospital treatment.

**Working Conditions**:
A busy and demanding clinical and office area.
- To work as part of a clinical team ensuring that patients are Booked for appointments efficiently for treatments, diagnostic procedures within national guidelines and in accordance with the trust’s Patients Access Policy. This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.
- To work as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient admissions. This includes maintaining accurate computerised and manual records, inputting registration and waiting list data onto the trust’s computer systems and ensuring that all patient records are kept up to date with any details relevant to the patient’s attendance and/or admission.
- As appropriate, schedule new or follow-up outpatient appointments, ensuring that patients are informed, with reasonable notice, and that all relevant paper work is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s)
- Provide administrative support to consultant/clinical teams including the management of clinician’s diaries/timetables. Confirmation of consultant’s timetables to ensure that appropriate cover is available for all clinical sessions.
- To liaise with partner organisations to assist facilitate the treatment of patients. This includes liaison with primary, secondary and tertiary care providers. Ensure that comprehensive demographic and waiting list information is recorded &/or provided at the point of receipt of referral or transfer to the partner organisation to warrant that patients are treated in accordance with elective waiting time standards.
- To ensure that funding has been authorised for identified procedures prior to booking a patient for appointments.
- To ensure that kit necessary for procedures has been identified.
- To cancel patient appointments &/action DNA's as requested and ensure that they are rescheduled in accordance with Trust policy. Accurately record all cancellations and cancellation reasons
- Regular communication with consultant teams, clinical staff and directorate management to enable efficient processes.
- Be aware of correct booking processes which are being followed
- Be aware of the needs and concerns of patients and to provide a friendly, efficient service to the patients. Use effective listing/communication skills when dealing with potentially distressed or bereaved patients and/or relatives. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.
- Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals.
- Provide cover for colleagues across the specialty/clinical directorate during periods o

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