Sales and Service Administrator

4 weeks ago


Kingston upon Hull, United Kingdom Agenda Life Sciences Full time

**Basic Requirements**:

- Good knowledge of standard office software programmes, including Microsoft, Sage200, SageCRM and similar systems
- Exceptional communication skills - both written and verbal
- Proven level of customer service standards and previous office sales experience
- Experience in Customer Relationship Management (CRM) systems. Previous experience in using the SalesForce and i-Auditor system would be an advantage
- Knowledge in administrative sales and processes
- Able to organise and prioritise tasks
- Experience working with a team and in a standalone role
- Confidence in liaising with clients
- Effective decision‐making skills.

**Duties and Responsibilities**:

- Managing daily activities and workflow for UK sales and service contracts
- Creating quotes in coordination with the sales and service team
- Procurement of stock items and unique components
- Overseeing customer service, dispatch/ logistic, collections, and data entry
- Working with the sales and engineering teams to receive and schedule incoming sales leads and service contracts
- Learn system software and improve efficiency
- Prepare documentation, maintain accurate records and files
- Use accounting systems to manage and track quotes, sales orders, and invoices
- Follow instruction on additional tasks as instructed by the Operations Manager when needed.

**What you can expect from us**:

- Ongoing commitment and support towards personal development, regular personal reviews, structured career path and personal funding set aside for training in an annual training bank account.
- Following successful completion of your probation your salary will increase.
- Significant benefits through Agenda’s participation in the ‘Great Place to Work Scheme’, including your birthday day off, free parking and Health Scheme (after passing your probation period)
- Regular company social events, dress down days and charity fundraising activities for Agenda’s chosen annual charity.
- Monthly employee awards in recognition of commitment to our values, and the opportunity to have your thoughts heard through forums/suggestions which are subsequently reviewed and discussed by senior management.

Agenda and its clients only employ people who are passionate about animal care and welfare, people with integrity who are honest and trustworthy and who have a great work ethic. To enable us to hire the very best people, we will conduct a comprehensive background and pre-employment screening, an essential part of Agenda's recruitment process.

**Salary**: £22,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kingston upon Hull: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: ARM 2725


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