Voice Engineer X 2

3 months ago


Harrogate, United Kingdom Emprego UK Full time

**Job Details: Voice Engineer x 2**

Full details of the job.

Vacancy NameVoice Engineer x 2 Vacancy NoVN328 Employment TypeFull-Time LocationHarrogate Type of VacancyPermanent Job Description (external use)

**Job description**

**Aim of the role**:
The primary responsibility of a Voice Engineer is to provide end to end delivery for Redcentric's voice services, and provide provisioning support to customers and project managers.

**Key responsibilities**:
In addition to the key responsibilities required to be a Voice Technician, the key responsibilities in this role will include but are not restricted to the following:

- Manage the engineering delivery of small orders, transactional requests and site orders of up to 50 users, ensuring all services are delivered within our advertised SLAs. This will include the configuration and set-up of all users and services on the voice platform of choice, and associated third party platforms.
- Complete complex configuration, such as advanced customer scheduling, hoteling and flex seating.
- Completing the advanced configuration of hardware, including updating and amending firmware across devices.
- From the data/information captured with the Customer, produce Customer facing Voice templates, which need to be agreed and signed off with the Customer before installation. This will include producing detailed call flows, which are bespoke to the Customer requirements.
- Utilise the voice platform of choice to create customer enterprise accounts, allocate users, hardware and create bespoke configuration requirements.
- Utilise the third party portals for the provision of complementary services that are consumed by our customers to enhance their voice experience.
- Working closely with the Customer Provisioning Team, carry out all required number checks and produce number porting documents prior to installation.
- Complete onsite installation, including the configuration and installation of all hardware and service configuration for services of up to 20 users.
- Complete floorwalking and onsite training for both new installation, and in-life services for up to 20 users.
- Understand Redcentric's additional services such as TANGO, Webex, Calls 2 Teams.
- Act as an ambassador for Redcentric with Customers and for the Voice & Unified Comms Team with colleagues from other departments.
- Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:

- Compliance with Redcentric's policies and procedures
- Handling and protection of Redcentric information
- Reporting of security events
- Implementing appropriate policies and procedures

**Person specification**
Previous knowledge and experience of hosted voice IP platforms is essential, with specific knowledge of the Cisco Broadworks and/or MS 365 platforms is beneficial.
The following skills, attributes and experience are deemed to be essential for this role:

- Excellent communication skills - written, spoken, and presentation
- Enthusiastic with a willingness to learn and increase their responsibilities over time
- Have a can-do approach with the ability to solve problems systematically
- Excellent organisational and time management capability
- Be able to work as part of a large project team across multiple departments
- Flexible enough to meet the demands of a growing, fast-changing environment and effectively prioritise workload
- Customer centric attitude / focus
- Ability to work on own initiative, under pressure and meet deadlines
- Hold a full valid UK driving licence, and willing to travel to Customer sites where required

**Hours of work**

The Company's standard working hours are Monday to Thursday 9.00 until 5:30pm with one hour for lunch and Friday working hours are 9.00 until 3.30pm, with an hour for lunch.



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