Cleaning Supervisor

7 months ago

Stevenage, United Kingdom SDA Recruitment Full time

CLEANING SUPERVISOR NIGHT SHIFT REQUIRED ASAP.

Mon-Fri 1600-2030hrs.

**CONCEPT**:
Reporting directly to the Delivery Manager the purpose of this role is to provide and deliver best value and quality cleaning. Ensuring team members complete duties to the Required standard and site specifications through the delivery of the cleaning schedules.

**KEY RESPONSIBILITIES**:
Working in a team, ensure that all standards of customer satisfaction are met or exceeded.

¨ Ensure all necessary processes and procedures are in place and adhered to.

¨ Ensuring and manage attendance of staff.

¨ Recruit, induct, train, and motivate staff to achieve required standards of performance.

¨ Ensure all staff maintains safe working practices through implementation of Company Health & Safety standards.

¨ Ensure the delivery of cleaning meets the agreed standards & site specifications through the completion of cleaning schedules.

¨ Responsible for ensuring adequate consumables, materials and services are maintained.

¨ Be responsible for reporting and monitoring poor performance and conduct.

¨ Ensure all areas are kept clean through operatives completing job schedules.

¨ Ensure all work orders are responded to quickly and efficiently.

¨ Develop and train new starters & operatives on cleaning methods & standards to achieve required standards of performance.

¨ Monitor the standard of cleaning across the site through quality checks and re-train where necessary.

¨ Liaise with colleagues to identify opportunities for improvement.

¨ Liaise with Customers and Clients as required.

¨ Regular communication with staff. Attending and holding operational meetings.

¨ Carry out any additional cleaning and associated tasks as required.

**Personal Experience/Qualifications/Skills**:
¨ Excellent communication skills.

¨ Flexible

¨ Team orientated

¨ Ability to manage people effectively

¨ Good organizer

¨ Efficient and helpful telephone manner

¨ Presentable appearance

**KEY COMPETENCIES**

**Results Focus**

Takes pride in maximising the achievement of quality results at all levels of the business

**Level: 2**

**A measure progress against targets and facilitates any action needed to deliver quality results.**
- Focuses own and team’s efforts on hard objectives and targets, prioritising as necessary.
- Prompts others in the team to formulate action plans to improve performance where necessary.
- Demonstrates persistence, energy and enthusiasm to overcome obstacles and achieve results for self and team.
- Distinguishes between activity and achievement when reviewing own and teams performance against set criteria and KPI’s
- Facilitates ideas for teams to consider.
- Offers practical assistance to other team members in order to help the team to reach its goals.

**Customer Focus**

Responds professionally and innovatively to satisfy the needs of the internal and external customer to the mutual benefit of them and the business

**Level: 2**

**Monitors customer satisfaction and proactively builds relationships with all customers and clients.**
- Reacts to client needs and develops appropriate solutions.
- Is familiar with client requirements and ensures service delivery meets specification.
- Regularly communicates with client and handles feedback effectively.
- Builds lasting relationships with clients
- Looks to build rapport with professionalism.
- Able to say NO but also sees opportunities to improve procedures.

**Resource Management**

Structures and prioritises work in a logical and orderly manner to achieve business objectives through effective use of resources.

**Level: 2**

**Deploys resources effectively to achieve short and medium term business goals.**
- Converts high levels plans into detailed work programmes.
- Reviews performance against plan to constantly improve accuracy of forecast and ensure appropriate outcome is achieved.
- Prioritises tasks to maximise team performance and utilisation of resources.
- Manages multiple tasks within tight time / budgetary constraints.
- Delegates to make best use of team member capabilities.
- Advocates the “right first time” approach to work.

**Functional Skills**

Demonstrates strong technical/functional proficiencies and knowledge in areas of expertise. Shows knowledge of company business and proficiency in the strategic and financial processes, including H&S, P&L planning processes and their implications for the company.

**Level: 2**

**Interpersonal Skills**

Uses appropriate skills and techniques to guide colleagues and customers to establish a mutually acceptable and beneficial solution

**Level: 2**

**Persuades others to accept appropriate conclusions, using logical arguments.**

*Uses appropriate negotiation techniques.
- Obtains shared ownership of problems and challenges assumptions to achieve desired outcome.
- Confident about their proposals and assertively persuades others to follow.
- Tackles difficult situations promptly and tactful

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