Customer Service Executive

2 months ago


Rotherham, United Kingdom Graphic Packaging International Full time

**Position: Customer Service Executive**

Graphic Packaging Rotherham are a leading manufacturer of specialist paperboard packaging products within the Food Packaging Sector.

We are looking to strengthen our team with a Customer Service Executive, who can provide the necessary experience to work within our sales structure. This is a fantastic opportunity which is part of an exciting phase of our company strategy and growth plans.
- **RESPONSIBILITIES**_
- Provide advice, guidance and support to employees and customers
- Understand customer requirements and address those needs in a clear and concise manner
- Escalate any potential disruptions to deliveries to the field sales team
- Work with the field sales team to agree the right approach and response with Customers
- General system housekeeping, maintenance and cleansing of all customer data
- Create Bill of Materials
- Raise customer orders within the company ERP system
- Create customer job bags (Works Orders) for production
- Check and sign off other Customer Service Executives orders following internal compliance
- Develop relationships with key business accounts
- Support Quality department with Internal Audits once or twice a year
- Manage artwork approvals from customer to end supplier, supporting the field sales team
- Answering the office phone
- Answering the office door and directing visitors to the right contacts
- Collaborating and working with cross functional teams
- Report directly to the Customer Service Manager
- **SKILLS & KNOWLEDGE**_
- An enthusiastic and approachable manner with a proactive, “can do” attitude.
- Excellent work ethic
- Ability to work under pressure and to deadlines
- Excellent attention to detail
- A logical and analytical approach
- Strong interpersonal skills
- Proficient in Microsoft packages
- Capable of managing own workload and confident in liaising at all levels within the business
- Forward Thinker

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Rotherham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person



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