Infant Feeding Peer Support Coordinator

We are looking for a vibrant, passionate and motivated individual to join our Infant feeding team. You will help to support families within the integrated 0-19 Healthy Child Programme (HCP) in Norfolk, providing a new and innovative quality service in an environment that enhances child centred client care and promotes child and family wellbeing.

This new role embraces the baby friendly initiative ethos of using volunteer support staff. It involves setting up and coordinating the volunteers recruited within a peer support network across Norfolk, working with partner agencies.

We are Baby Friendly Initiative accredited and have strong infant feeding beliefs throughout the organisation.

You need to have the ability to work without direct supervision to sustain clients in universal aspects of the service provision.

The post involves liaising and coordinating the work of the volunteers with colleagues within the clinical team and with partner providers, to ensure support for families requiring infant feeding support is met across the county and to assist in the co-ordination and development of the service.

You can be a major part of developing specialist interest areas in order to enrich the knowledge and skills set within the Norfolk Children & Young People’s Health Service.

To assist the Clinical Team and Infant feeding team in the management and delivery of care to clients. Duties will include

Coordination of volunteers - assisting them to support in various locations such as drop in sessions, cafes and libraries

Ensure volunteers are recruited, trained and supervised.

You will be given training in infant feeding support/ peer coordinating and work within Unicef guidelines in accordance to our Baby Friendly Initiative accreditation

Support volunteers to help clients with infant feeding needs.

Building on existing assessment of families’ needs and deliver evidenced based health advice without direct supervision referrals, receiving and communicating information from a health needs perspective.

Work closely with other health providers

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding - and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

Responsible for the development of an active programme for promoting recruitment opportunities within infant feeding volunteer peer support across all local communities.

Organise and oversee the recruitment process for potential volunteer peer supporters including all aspects of recruitment via the TRAC system.

Ensure all volunteer induction and training and mandatory training requirements are fulfilled and documented on a training spreadsheet.

Foster a friendly and informed volunteer team environment and culture.

Understand and respect the need for confidentiality amongst staff, volunteers, and patients.

Have appropriate training around Safeguarding policies and procedures and be able to act accordingly.

Act as link person between peer support volunteers and mainstream health service staff to support good joint working practice to maximise the quality of service to new mothers and babies.

Establish regular 1-2-1 contact and support to all peer support volunteers to encourage engagement and longevity.

Work flexibly to support peer support volunteers working outside normal hours where service delivery requires this.

Ensure volunteering activities meet the Trust and Infant Feeding team needs and are carried out in line with policies regarding health and safety, legal requirements, environmental and equal opportunity policies, and general duty of care.