Customer Service Advisor

3 weeks ago


Exeter, United Kingdom CCA Recruitment Full time

**Customer Service Advisor**

**Salary £24,754 with the opportunity to progress to £26000 on basic salary with additional training.**

**Based in Exeter or Ashburton**

**You’ll need to be able to work a mixture of early and late shifts between the hours of 6am and 10pm. 32 hours or 40 hours per week**

**Start Date: Monday 8th April 2024**

**Responsibilities of Customer Service Advisor**
- Assessing, controlling and arranging a swift and appropriate resolution to emergency situations by calling loved ones or if necessary, the fire, police or ambulance service
- Accurately recording details of all calls received using our computer systems
- Swiftly taking action based on the information provided by customers
- Guiding customers through the process of installing and testing their new alarm system
- Guiding customers through basic troubleshooting checks

**What skills and experience are we looking for?**
- Comfortable working in a high volume contact centre environment
- Confident, professional and caring with a patient manner on the telephone
- Previous experience of dealing with customers
- Experience in using various systems to keep records updated and use of Microsoft packages
- Flexible and adaptable to change; comfortable dealing with new technology
- The ability to multitask and follow procedures with an inquisitive nature
- Able to demonstrate a high level of attention to detail
- Demonstrate previous experience in a care, customer service or call centre environment (Desirable)

**What’s in it for you?**
- 34 days holiday which is inclusive of bank holidays and your birthday off
- Opportunity to partake in Shareplan
- Life Insurance and Medical Insurance Lite
- Wellness Programmes
- Volunteering day
- Pensions scheme to which we contribute 9% (check this)
- Long Service Awards, Discount Scheme, On-site Parking and Casual dress
- Cycle to Work Scheme
- Learning and Development Opportunities

If you feel you have the skills required - don't hesitate - we want to hear from you

Customer Service Advisor - Customer Service - Emergency Call Handler

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £24,754.00 per year

Expected hours: 32 - 40 per week

**Benefits**:

- Free parking
- Life insurance
- Private medical insurance
- Work from home

Schedule:

- 10 hour shift
- 8 hour shift

Work Location: In person

Expected start date: 08/04/2024



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