Receptionist - Poplar Unit

**Key Responsibilities**: Provide an effective face to face/telephone reception service Register/book-in patients on the PAS computer system, ensuring that all details are correct and duplicates are avoided. Direct patients / visitors to other departments and locations as required Responsible for dealing with all queries, either via telephone or face to face promptly Order and track all hospital case notes in and out of the department using the PAS system. Deal with all enquiries in a professional manner in accordance with the Trusts data protection policy and referring to the appropriate department. Receive monthly lists of incorrect/unknown GPs and Post Codes for updating on PAS via the NHS Spine Tracing System.

Check the path lab to ensure bloods have been requested online. Access the NHS Spine in order to check GP addresses on the Tracing System. Up-date PAS to ensure GPs receive an attendance letter. Liaise with medical records with regard to duplicate records.

Prepare clinic notes in advance for all clinicians. Print clinic lists and prepare each set of notes with history sheets relevant for the specific clinic Assist in ensuring all necessary material resources are available for clinic sessions. Maintain adequate stationery stock, advising the supervisor when orders are required. Responsible for completion of general administration tasks, as required, ensuring continuity of service is maintained including filing, photocopying, fault reporting (i.e.

photocopier or fax machine) Receive complaints, either in person or over the telephone and pass to the relevant person. Report any accidents or incidents to the Nurse in Charge Provide cover for annual leave and sickness in order to provide a 5 day a week service Reconcile the clinic at the end of the session, taking appropriate action on patients who did not attend (DNAs) or cancelled their appointment. Attend and participate in department meetings Please see attached job description for more information.