Receptionist - Poplar Unit

2 weeks ago


Dartford, United Kingdom Dartford and Gravesham NHS Trust Full time

**Clinical responsibilities**: Reports any accidents or incidents to the Team Leader and knows what actions to take in emergency situations. Welcoming patients in a courteous manner, checking and confirming their personal details. Responsible for dealing with all queries, either via telephone or face to face promptly Assists in maintaining a safe environment for patients, visitors and other staff, as required by the Health and Safety at Work Act. Prepare clinic notes in advance for all clinicians.

Print clinic lists and prepare each set of notes with history sheets relevant for the specific clinic Undertakes other duties as directed, such as cleaning, storing and checking of equipment and the tidying of non-clinical and storage areas. Reconcile the clinic at the end of the session, taking appropriate action on patients who did not attend (DNAs) or cancelled their appointment. Helping patients/carers/relatives in their enquiries or dealing with complaints, referring them to a clinic nurse or Sister if unable to resolve or appropriate. Please see attached job description for more information.



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