Service Planning Coordinator

2 weeks ago


South Lanarkshire, United Kingdom Anderson Knight Full time

Anderson Knight Recruitment is looking to recruit a Service Planning Coordinator to join one of our clients in South Lanarkshire on a full-time permanent basis. As Service Planning Coordinator you will be responsible for planning the diaries of the engineers of the business.

This is a great opportunity for an experienced service coordinator to join the planning team. In this role, your main responsibilities will include:

- Scheduling all labour within your geographic area to meet the required Service Level Agreements (SLAs) for reactive, quoted, and planned preventive maintenance (PPM) jobs.
- Efficiently planning routes for the engineers in your area using available software to maximize efficiency and minimize travel time.
- Demonstrating the ability to work positively and enthusiastically under pressure to achieve the goals of the area, team, and wider Service department.
- Providing prompt responses to customer queries and phone calls, ensuring excellent customer service.
- Monitoring key performance indicators (KPIs) such as new jobs, return visits, overdue booked jobs, and quoted works & PPM.
- Ensuring that the internal service system and client-specific websites are updated and aligned with the SLAs.
- Providing coverage for the service mailbox, logging calls, and answering queries, especially during periods of sickness or holidays.

**Requirements**:

- Previous planning experience in a similar environment
- Communication and interpersonal skills
- Ability to work in a fast-paced environment

By effectively fulfilling these responsibilities, you will contribute to the overall success and efficiency of the planning team and help maintain high customer satisfaction levels.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

Work Location: In person



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