Senior Claims Handler

3 months ago

Liverpool, United Kingdom Innov8 Agency Ltd Full time

**Title: Senior Claims Handler - Level 4 (Motor Insurance)**

**Salary: Up to £35,000 per year plus benefits (dependent on experience)**

**Locations: Leeds & Liverpool (Remote)**

**Rota: Monday - Friday**

**Hours: Office hours 9am - 5pm | 35 Hours per week**

**Term: Full Time / Permanent**

**Remote / Hybrid**

Innov8 Agency Ltd are proud to be recruiting Technical Manager for our national and international Insurance Client with sites including Stoke-On-Trent, East Anglia, North East, North West, West & East Midlands, London, and Scotland regions.

Our client are a global Insurance business working in partnerships with leading insurance companies and brokers, which are highly regulated, global businesses.

Due to extensive and sustainable growth and expansion the client are looking for experienced motivated insurance professionals, either with some commercial insurance experience or perhaps an experienced Insurance claims handlers.

**Role outline**:
As a Senior claims Handler (Motor Insurance), you’ll be the first point of telephone contact for customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler will manage a caseload of Pre-Litigated Motor Claims.

**Duties and responsibilities**:

- To pro-actively manage a caseload of complex motor claims to conclusion
- Maintain accurate data on relevant case management system
- Comply with set client Service level agreements and KPI’s
- Ensure quality service standards and productivity levels are maintained to a high standard
- Allocate new claims and set strategies
- Carry out supervisory tasks appropriate to level
- Assist with training and mentoring junior team members
- Undertake appropriate additional tasks provided by the Team Leader
- Attend Client review meetings and assist with client project work where applicable
- Build and maintain excellent relationships with Clients

**Skills and experience requirements**
- Minimum 5 years of Motor Insurance claims handling experience
- Excellent attention to detail
- Strong communication and negotiation skills
- Strong organisational skills
- Supervisory experience is desirable
- The ability to manage own volume workload via task management
- The ability to work as a team and independently
- Strong Client relationship skills
- Assist in the development of junior claims handlers

**Benefits**
- Home working/field based.
- Frequent travel will be required which may involve working away on occasion.
- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service)
- Option to salary sacrifice an additional 5 days
- Well-being center
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension - matched contribution up to 5%
- Life Assurance (2 x basic salary)
- Development, training and professional qualifications

If you want to work for a corporate and commercial organisation achieving exponential growth and with high award winning standards and development of talent at its core; then we would like to hear from you.

**Tel: 01782890928 (office hours only) Mob: 07939842850**

**Job Types**: Full-time, Permanent

**Salary**: Up to £35,000.00 per year

**Experience**:

- Motor Insurance claims handling: 5 years (required)
- Insurance line management: 2 years (required)

Reference ID: Innov8SeniorMotorInsuranceClaims4

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