Regional Brand Home Coordinator

4 weeks ago

Oban, United Kingdom Diageo Full time

Job Description:
Regional Coordinator, Brand Homes—West

Location: Lagavulin Visitor Centre or Caol Ila Visitor Centre or Oban Visitor Centre

Full Time

Fixed Term Contract until November 2024

Closing Date: May 17, 2024

The Regional Coordinator is an integral role within the Brand Home as you will be the first point of contact for many of our guests as they start their customer journey. You will be customer focused and passionate about delivering memorable customer experiences. You will ensure operational excellence by supporting the management team with all administrative tasks within your region, across 3 of our Brand Homes (Caol Ila, Lagavulin and Oban).

Top Accountabilities
- Responsible for managing Brand Home mailbox’s.
- Co-ordinate and manage site training requirements
- Managing the entry of all bookings to systems including travel trade, B2B, media trip and internal business guests
- Managing purchase to pay processes
- Support Assistant and Regional Brand Home Manager with legislative and corporate compliance admin
- Support Assistant and Regional Brand Home Manager will planned and ad hoc administrative duties

To be successful in this role:

- Experience in an administrative position
- Possess a friendly, helpful, confident, and engaging personality with the ability to make emotional and human connections
- Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization
- Be familiar with customer service standards
- Must be analytical, and possess good knowledge of budgeting processes and KPI management
- Results driven, with a desire to work in a fast-paced environment
- Must have ability to prioritize and plan work activities in a timely and efficient manner
- Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events
- Valid driving license and access to a vehicle - this role will include regular travel across the Brand Homes

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

- Product allowance and membership discounts
- Contributory pension scheme
- Competitive annual bonus (dependent on performance)
- Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland.

Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings.

We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Create a future worth celebrating

Worker Type:
Fixed Term Contract (Fixed Term)

Primary Location:
Oban Visitors Centre

Additional Locations:
Caol Ila Visitors Centre, Lagavulin Visitors Centre

Job Posting Start Date:
2024-05-09

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