Business Support Officer

3 weeks ago

Bromley, United Kingdom Cleantech People Full time

**What's involved with this role**:
**Bromley RQ1225204**

**Hybrid working - 2 days in the office and 3 days working from home**

**Please note the pay rate is provisional only and the ad will be amended with the confirmed rate, once received**

The purpose of the role is to provide an administration service to support the delivery of the Council’s workforce development programmes and activities ensuring that customers receive an efficient, responsive and timely service

**Key Responsibilities**:

- As directed by the Workforce Development Support Officer, take responsibility for the administrative support for designated programmes and activities.
- Act as first point of contact for customer enquiries providing a responsive and efficient service.
- Use the Council’s HR database to manage course dates, delegate course bookings - on line and manual, venue bookings, attendance registers and evaluation processes.
- Update the HR database to reflect course attendances, cancellations, ‘no shows’ and evaluation data.
- Collate evaluation data and produce summary reports.
- Liaise with the Workforce Development Consultants and Officers to ensure that development activities are well planned and sufficient time is given to enable delegates to book places and meet our performance indicators for service delivery.
- Monitor take up of places and alert the Workforce Development Support Officer of potential issues.
- Work with the Workforce Development Support Officer to market the services of the team and programmes, including the updating of information on the onebromley learning and development pages.
- Use the Council’s on line ordering system (IPROC) to place orders and deal with queries regarding invoice and payments.
- Liaise with internal and external providers on development activities and services to ensure that services are delivered efficiently.
- Undertake and manage the set up of training venues, ensuring equipment is set up appropriately and health safety standards are observed.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.**

**Qualifications**:

- Basic education GCSE/level.

**Skills & Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- General administrative experience working in a team, involving contact with a range of customers.
- Able to work with mínimal supervision, use own initiative to problem solve and ensure an efficient and effective service is delivered.
- Proven ability to organise and prioritise own work load to meet conflicting and/or multiple deadlines under pressure.
- Proven ability to use and maintain a database with regard to accurate and timely input e.g. the Council’s on line ordering system (IPROC) and the Council learning management systems(s).
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

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**Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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