Donor Care Supervisor

3 weeks ago

St Michael, United Kingdom NHS Blood and Transplant Full time

**Job Summary**

Are you good with people? Do you like variety? Then this is a chance to be part of something amazing and fast track your career.

We need a flexible, customer-focused person to provide direct supervision to Healthcare Assistants who welcome and support volunteers giving blood during blood donation sessions. You will report to the Sister/Charge Nurse to ensure the highest standard of operational and clinical supervision of session activities.

You will need previous experience of dealing with the public, excellent communication skills, be able to demonstrate leadership and supervisory skills and the ability to work under pressure and deal with ever changing workloads.

We’ll fast track your training in the Donor Care skills by providing you with and intensive period of training so that you can lead by example and work on session in any one of a number of roles within 6 months. We’ll then support you in building on your leadership skills to undertake the full range of this role.

Weekend and bank holiday working will be required. You can expect to work some long hours, but you won’t be working more than five days a week or even the same days each week. We’ll let you know around two months in advance which days and hours you’ll be working.

**Main duties of the job**

In this role you will work as part of a multi-skilled team to provide a professional, caring, customer focused service to our volunteer blood donors. Your day to day responsibilities will include:

- Supporting the Sister/Charge Nurse in the delivery of care to our volunteer blood donors, by providing direct supervision to all Donor Carer staff.
- Working with the Sister/Charge Nurse for the supervision of all on-session activity.
- Assisting with the supervision of the vehicle load and unload, the session set up and session related paperwork
- Reporting to the Senior Sister/Charge Nurse, providing off-session support through a range of administrative and other ‘back-office’ activities required to support the team
- Supporting the Sister/Charge Nurse in organising session activities and deploying team members to maintain a customer focussed experience for the donor, ensuring that
- Every donor receives a warm welcome.
- Individual donors needs and expectations are identified, respected, and valued.
- Every donor feels appreciated, thanked, and encouraged to return.
- Handling blood bags, needles and a range of equipment (objects up to 13 kgs) on a regular basis

**About You**

**Experience and Knowledge**
- Experience in dealing with the public and delivering quality customer care
- Able to demonstrate supervisory and leadership skills in a similar role or healthcare setting
- Experience of dealing with sensitive or confidential matters
- Experience in delivering quality care and service to donors or patients in a similar healthcare setting
- Experience of working with Information Technology information technology such as digital hand-held devices and Microsoft Office packages

**Qualifications and Training**
- NVQ Level 4 in Customer Service, Business or equivalent qualification **OR** equivalent work experience (see Experience and Knowledge above)
- Willingness to learn new technology skills and undergo digital training

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

**About Us**

At NHS Blood and Transplant, we’re incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers.

It’s an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme.

Three small words, one big difference - **Caring, Expert** and **Quality**.

Together we'll save and improve more lives than ever

This vacancy will close at 23:59 on 16th August 2023

  • Healthcare Assistant

    2 weeks ago

    St. Michael, United Kingdom NHS Blood and Transplant Full time

    **Job Summary** NHS Blood and Transplant collects over 7,000 blood donations every day providing vital blood and blood products that help to save and improve the lives of thousands of people every year. Our team provides a welcoming and special environment for our donors, ensuring they receive exceptional, first-class care. We save lives but we dont work in...

  • Healthcare Assistant

    2 months ago

    St. Michael, United Kingdom NHS Blood and Transplant Full time

    **Job Summary** NHS Blood and Transplant collects over 7,000 blood donations every day providing vital blood and blood products that help to save and improve the lives of thousands of people every year. Our team provides a welcoming and special environment for our donors, ensuring they receive exceptional, first-class care. We save lives but we don’t work...

  • Healthcare Assistant

    4 hours ago

    St. Michael, United Kingdom NHS Blood and Transplant Full time

    **Job Summary** NHS Blood and Transplant collects over 7,000 blood donations every day providing vital blood and blood products that help to save and improve the lives of thousands of people every year. Our team provides a welcoming and special environment for our donors, ensuring they receive exceptional, first-class care. We save lives but we don’t work...

  • Shop Supervisor

    5 days ago

    Bury St, Suffolk, United Kingdom St Nicholas Hospice Care Full time

    St Nicholas Hospice Care is a local charity providing help, advice and support to people in West Suffolk and Thetford in the final chapters of their life, who are living with long-term and life-threatening illnesses. Our services are not just for patients, but for their family and friends too. They include everything from specialist medical care to...

  • Shop Supervisor

    6 days ago

    Bury St, Suffolk, United Kingdom St Nicholas Hospice Care Full time

    We are looking for a Shop Supervisor who can help us make the most out of every donation, develop a strong community presence and generate vital income for St Nicholas Hospice Care.You will have leadership skills to motivate a team of volunteers who you will work closely with to sort, display and sell donated and new goods to customers. In the absence of the...

  • Supervisor (Care Coordinator)

    1 month ago

    St Fagans, Cardiff, United Kingdom Think Care Full time

    FIELD CARE SUPERVISOR - DOMICILIARY We are looking for a dedicated and experienced Field Care Supervisor to support the management team in the day-to-day operations of a high-quality domiciliary care service. * £Opportunity to make a real difference in the lives of older people * Dynamic role with scope for professional development Assist in care...

  • Field Care Supervisor

    4 weeks ago

    St Albans, United Kingdom Abbots Care Ltd Full time

    **Field Care Supervisor** **An exciting vacancy has arisen within Abbots Care! A resilient and passionate person looking to work in a role that really makes a difference, this is your opportunity!** Abbots Care is an award-winning domiciliary community care provider in Hertfordshire with a CQC rating of outstanding. Due to our continued growth, we are...

  • Field Care Supervisor

    4 weeks ago

    St Fagans, United Kingdom Think Care Full time

    FIELD CARE SUPERVISOR - DOMICILIARY NO SPONSORSHIP We are looking for a dedicated and experienced Field Care Supervisor to support the management team in the day-to-day operations of a high-quality domiciliary care service.£24,000 per annum Opportunity to make a real difference in the lives of older people Dynamic role with scope for professional...

  • Field Care Supervisor

    1 month ago

    St Fagans, Cardiff, United Kingdom Think Care Full time

    FIELD CARE SUPERVISOR - DOMICILIARY NO SPONSORSHIP We are looking for a dedicated and experienced Field Care Supervisor to support the management team in the day-to-day operations of a high-quality domiciliary care service. £24,000 per annumOpportunity to make a real difference in the lives of older peopleDynamic role with scope for professional...

  • Field Care Supervisor

    3 weeks ago

    St Fagans, Cardiff, United Kingdom Think Care Full time €24,000

    FIELD CARE SUPERVISOR - DOMICILIARY NO SPONSORSHIP We are looking for a dedicated and experienced Field Care Supervisor to support the management team in the day-to-day operations of a high-quality domiciliary care service. £24,000 per annumOpportunity to make a real difference in the lives of older peopleDynamic role with scope for professional...

  • Field Care Supervisor

    3 weeks ago

    St Fagans, Cardiff, United Kingdom Think Care Full time €24,000

    FIELD CARE SUPERVISOR - DOMICILIARY NO SPONSORSHIP We are looking for a dedicated and experienced Field Care Supervisor to support the management team in the day-to-day operations of a high-quality domiciliary care service. £24,000 per annumOpportunity to make a real difference in the lives of older peopleDynamic role with scope for professional...

  • Field Care Supervisor

    1 month ago

    St Fagans, Cardiff, United Kingdom Think Care Full time €24,000

    FIELD CARE SUPERVISOR - DOMICILIARY NO SPONSORSHIP We are looking for a dedicated and experienced Field Care Supervisor to support the management team in the day-to-day operations of a high-quality domiciliary care service. £24,000 per annumOpportunity to make a real difference in the lives of older peopleDynamic role with scope for professional...

  • Field Care Supervisor

    4 weeks ago

    St. Albans, United Kingdom Coburg Banks Limited Full time

    My client is looking for a Care Supervisor to join their established complex care community service covering Hertfordshire. Salary £28K plus £2K car allowance. Our client, is an energetic organisation that provides the best support for those requiring complex care, including those living with an acquired brain injury or spinal injury. They are a family run...

  • Field Care Supervisor

    6 days ago

    Bury St, United Kingdom Additional Resources Full time

    Field Care SupervisorLocation: Bury St Edmunds, SuffolkSalary: Up to £33k + Excellent BenefitsFull-Time, Permanent, Monday - FridayThe Client:Our client is a reputable home care services provider, dedicated to delivering exceptional person-centred care.The Role:As a Field Care Supervisor, you will collaborate closely with the Registered Manager and other...

  • Catering Supervisor

    3 weeks ago

    St Ives, United Kingdom Cornwallis Care Full time

    **Catering Supervisor** St.Ives Are you a natural team leader with experience working in a kitchen, are you good at managing budgets and completing orders, would you like to contribute to making a difference to others, if so, we would love to hear from you? Trewidden Residential Home have are looking to recruit a motivated individual with strong team...

  • Catering Supervisor

    3 weeks ago

    St Ives, United Kingdom Cornwallis Care Full time

    **Catering Supervisor** St.Ives Are you a natural team leader with experience working in a kitchen, are you good at managing budgets and completing orders, would you like to contribute to making a difference to others, if so, we would love to hear from you? Trewidden Residential Home have are looking to recruit a motivated individual with strong team...

  • Field Care Supervisor

    4 weeks ago

    Bury St Edmunds, United Kingdom Additional Resources Full time

    Field Care Supervisor Location: Bury St Edmunds, Suffolk Salary: Up to £33k + Excellent Benefits Full-Time, Permanent, Monday - Friday The Client: Our client is a reputable home care services provider, dedicated to delivering exceptional person-centred care. The Role: As a Field Care Supervisor, you will collaborate closely with the Registered...

  • Field Care Supervisor

    3 weeks ago

    Bury St Edmunds, United Kingdom Additional Resources Full time

    Field Care Supervisor Location: Bury St Edmunds, Suffolk Salary: Up to £33k + Excellent Benefits Full-Time, Permanent, Monday - Friday The Client: Our client is a reputable home care services provider, dedicated to delivering exceptional person-centred care. The Role: As a Field Care Supervisor, you will collaborate closely with the Registered...

  • Catering Supervisor

    5 days ago

    St Ives, Cornwall, United Kingdom Cornwallis Care Full time

    Catering SupervisorSt.IvesAre you a natural team leader with experience working in a kitchen, are you good at managing budgets and completing orders, would you like to contribute to making a difference to others, if so, we would love to hear from you?Trewidden Residential Home have are looking to recruit a motivated individual with strong team leader skills...

  • Field Care Supervisor

    4 weeks ago

    Bury St Edmunds, United Kingdom Additional Resources Full time

    Field Care SupervisorLocation: Bury St Edmunds, SuffolkSalary: Up to £33k + Excellent BenefitsFull-Time, Permanent, Monday - FridayThe Client:Our client is a reputable home care services provider, dedicated to delivering exceptional person-centred care.The Role:As a Field Care Supervisor, you will collaborate closely with the Registered Manager and other...