Service Controller

3 weeks ago

Twickenham, United Kingdom SER (Staffing) Ltd Full time

**Position: Service Co-ordinator / Contract Administrator**

**Location: Twickenham**

**Duration: Permanent (office based)**

We are looking for an experienced Service Co-ordinator/ Contract Administrator for a full time permanent position.

This position will be working for a very well established Fire & Security Company that specialise in service, reactive and ppm maintenance.

This position will involve co-ordinating the delivery of planned and reactive maintenance work, managing the work load of the inhouse engineers and sub contactors. This position will also involve cancelling and rescheduling appointments when necessary, advisingclients of call out costs or maintenance contract options and making sure weekly further action reports are being dealt with.

The right person for this position will already have a track record within this type of role. We do not need them technical, however we would like someone to have the ability to pick up technical jargon to support the engineers and clients. This is a veryclient focused position, so we do require this person to have excellent customer service skills and very good IT skills

**Requirements
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- Strong working background as a service co-ordinator.

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- Experience in updating contracts information

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- Good at picking up new CRM systems

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- Must have experience in working for a Fire & Security company.

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- Flexible working attitude

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- Based in a short commute to Twickenham

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- Experience in dealing with engineers

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- Must be willing to do an office based position (no remote working)

**Package
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- Excellent basic salary

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- Office hours 9am until 5pm - one hour lunch

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- Pension

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- 20 days holiday plus bank holidays

If you are interested in this position, please send your CV or contact Courtney Gilgunn.

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