Resident Services Associate Build to Rent

4 days ago

Newbury, United Kingdom Cobalt Recruitment Full time

**Resident Services Associate (Build To Rent)**

**Based Newbury**

**Competitive salary**

A rare position with one of the UK's leading Build to Rent operators have become available for a brand new, high-end residential development in Newbury. The company have won several awards and have gone from strength to strength with a real focus on thePrivate Rented Sector. They are proud of what they do, how well they do it and of the people that work for them.

You will be a pivotal member of the front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Resident ServicesManager, providing an exceptional resident experience through delivery of first-class customer service. This year there will be a focus on events so it's an exciting time to join this team and deliver a fantastic resident experience.

**Responsibilities**
- Customer Service_
- Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks
- Ensure the resident move in and move out process is seamless to include property checks
- Handle day to day enquires from residents and complaints escalating where required
- Operations_
- To ensure the delivery of high-quality services including front and back of house functions, amenity space management, voids and unit management, tenancy, income management and tenant involvement
- Manage and co-ordinate resident bookings of amenity space
- Assist in the smooth running of the letting process from offer acceptance to move-in and settling of new tenants
- Liaise and book contractors
- Contribute to the formulation, review and development of policies and procedures
- Keep abreast of H&S and industry relevant changes in legislation
- Prepare and update all local information and resident handbook content
- Customer Engagement_
- Identify opportunities for enhanced service delivery to optimise customer experience
- Meet and greet residents and handle complaints to an effective resolution
- Host and attend regular events for residents, ensuring that events are run smoothy and marketed effectively through social media and other methods of communication
- Other_
- Any ad-hoc tasks including "building walks" to review cleanliness
- Respond to out of hours emergency calls in absence of manager
- Actively contribute to delivering objectives
- To be customer-focused in all dealings with residents

**Requirements**:

- Previous experience working in organisations providing market rental properties, travel and tourism, or hospitality is essential
- Property experience highly desirable
- Strong experience working at business/private events would be beneficial
- Previous experience of working in a team
- Strong written and verbal English
- Qualifications in property or customer service would be advantageous
- Previous experience of working towards and achieving targets
- A good communicator with strong interpersonal skills, including the ability to listen
- Well-groomed and professional appearance
- Passionate about customer service
- Ability to build relationships and work collectively with colleagues
- Demonstrable ability to think creatively and embrace new challenges daily
- Goal-focused, positive and resilient with the determination to support the business in delivering exceptional outcomes for its residents and communities

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