Trades Supervisor

**Build your career at Platform Property Care**

Our Responsive Repairs team now have a great opportunity for a Supervisor to join the leadership team in Worcester, Malvern and Hereford to support their ambitious plans to grow their team in this area.

**What could you be doing?**

As one of two Supervisors you will be supervising a multi skill trades team, providing practical and technical support, and assisting the Service Manager to deliver the operational objectives ensuring all works are completed efficiently and effectively whilst engaging the team to bring their best.

By analysing data and measuring performance, you will work closely with the trade's teams and your Service Manager to support a customer focussed maintenance service, delivering Repairs meeting the required SLAs. You will also assist the Service Manager with the completion of daily, weekly, and monthly business objectives.

In conjunction with the Service Manager, your focus will be to support, coach, motivate and engage the team to achieve service objectives, embedding the Bring Your Best Values, and promoting a customer centric approach of ‘value for money’ and ‘right first time.’

Day to day your role will be varied, and a lot of your time will be dedicated to managing your team. This will include:

- Conducting monthly 1-2-1s,
- Holding absence meetings,
- Supporting with and holding HR meetings
- Performance monitoring
- Resource allocation and monitoring
- Reporting relevant information to the Service Manager and escalating when required

You will be given full training on these people-focussed activities, we just need you to bring the enthusiasm and determination to lead your team to meet and deliver against our SLA.

**We would like someone who has**:

- A suitable trade qualification - this is essential
- Experience of working within a customer focussed environment
- Social Housing repairs experience
- Ability to make key decisions, comfortable with responsibility and accountability for successful outcomes in service delivery
- Demonstrable experience of supervising or managing a team and leading by example is desirable
- Excellent problem-solving ability, a solutions-focussed approach and comfortable working within a continuous improvement environment
- Strong communication skills with the ability to develop good working relationships
- IT Literacy is a must, experience with EXCEL and other Microsoft packages
- As this is a mobile role a full driving licence is essential
- As you will be working in Customers' homes you will also need a DBS check.

This mobile role is based in Worcester, Malvern and Herford - but will require occasional travel to other regional sectors as required. This could include training and meetings at other locations including Birmingham, Worcester, Leicester, Louth, Skegness, or Matlock.

Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear - we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.

**Join us and find your purpose at Platform**

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives.

You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.

Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.