International Family Tracing Service Coordinator

6 days ago

Manchester, United Kingdom Red Cross Full time

**Location: Manchester Brindley office based and covering surrounding areas Greater Manchester, Lancashire and Cumbria**
**Contract: Permanent**

**Hours: 21 hours per week (Working days/hours will be within Monday - Friday 9am - 5pm)**
**Salary: £23,801 per annum, pro rata (salary includes a market supplement of £1,887)**
**Every Refugee deserves to be in touch with their loved ones.Could you help restore contact between families separated by war, conflict, natural disaster and migration?**
We are recruiting for a **Service Coordinator** within our International Family Tracing team based in Manchester. You'll have responsibility for coordinating a small team of volunteers and delivering quality casework within Manchester and surroundingareas. You'll be working with beneficiaries, maintaining and organising the casework load and further developing the services. You'll undertake a range of duties designed to maintain, promote and improve this valuable service. You will be responsible for inducting,training and supporting new and existing volunteers.
This is an exciting and rewarding opportunity to join our team, you'll be helping us achieve our mission of supporting people in crisis and making a tangible difference to the people you support.
**How you'll make a difference **
Reporting to the International Family Tracing Service Manager and within a peer group of Service Co-ordinators, you will manage the service delivery and contribute to the service development. You'll be responsible for implementing and maintaining safe, highquality, needs-led services and will work collaboratively with volunteers, potential service users and other agencies in the provision of service delivery, development, and promotion. The International Family Tracing service helps people look for family members,restore contact, reunite families and seeks to clarify the fate of those who remain missing.
**The role might be for you if**:

- You have experience co-ordinating, supervising and motivating volunteers.
- You have a good working knowledge of person-centred casework and service user's needs, including experience of working with service users who have experienced trauma
- You have a demonstrable understanding of how to monitor and improve service quality for the benefits of users and you can contribute to the development and achievement of operation plans.
- You have the ability to maintain accurate records, file management and has meticulous attention to detail.
- You have strong interpersonal and communication skills. You have the ability to build strong and effective alliances and relationships.
- You have an awareness of current affairs, including conflict situations, and a general knowledge, understanding or experience of safeguarding of young people and vulnerable adults policies.
**Meet the team**
The Restoring Family Links service helps people look for family members, restore contact, reunite families and seeks to clarify the fate of those who remain missing.
Services include:

- International Family Tracing - working with the ICRC and other national societies around the world to locate people and put them back into contact with their relatives
- Family reunion - reuniting families who have been separated and have been allowed by the Home Office to join their families in the UK
- Travel assistance for refugees whose families live overseas and have been granted a visa to come to the UK
**What you'll get in return**
As well as a rewarding career with a global charity, you'll get access to a wide range of benefits, these include:

- 36 days holiday (including Bank Holidays) - pro rata for fixed-term roles
- Option to buy an extra 5 days annual leave
- Up to 6% contributory pension
- Flexible working policy
- Discounts from a range of online and high street retailers
**A little bit more about us...**
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.
Our organisation was born out of a desire to bring help without discrimination.
Impartiality and neutrality have been central values for the Red Cross since we started.
At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardlessof; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse.
- **Connecting human kindness with human crisis**_

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